Senior Help Desk Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * CACI is seeking a **Senior Helpdesk/Systems** **Administrator** to support our government customer. Serve as subject matter expert, possessing in-depth knowledge of Help Desk support Provide onsite Help Desk support Responsible for performing account management, e.g., establishing, activating, modifying and disabling accounts Provide daily access/account verification and troubleshooting assist. t We are looking for someone that can be the "go to" person for using new technology. **What You’ll Get to Do:** + IT Support (computers, phones, printers, VTC, wireless devices, etc) + Respond to and diagnose problems through discussion with users Ensure a timely process through which problems are controlled – includes problem recognition, research, isolation resolution, and follow-up steps. + Create accounts to create, delete, or move employees + Issue iPhones, iPads, Cell phones, hot spots + Asset management – manage who has what + Demonstrated experience and problem-solving abilities to assist customers with a variety of queris. + Learn Active Directory (used to check accounts and computers) + It Equipment Orders + DRMO – dispose of old equipment + Submit account requests via SAAR, NNPI User Agreement, Cyber Awareness Challenge Certification, SIPR accounts, etc.) + Report on missing or stolen equipment + Share Drive management **You’ll Bring These Qualifications:** + **Active TS/SCI with Full Scope Polly** + Bachelor's degree or equivalent ,5 years relevant experience -with combination with hands and work experience in an Enterprise Network Environment + Must have MS network knowledge + Customer service experience **These Qualifications Would be Nice to Have:** + Helpdesk experience - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . The proposed salary range for this position is: $78,700 - $165,300 _CACI is_ _an Equal Opportunity/Affirmative Action Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._