JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems.  It’s all about the data, keeping  systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users.

Key Responsibilities:

Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectivesReview of systems data to ensure information is always up to date and accurateData collation and analysis for both management and monthly reportingReport on local site and account data for Facilities Managers (FM’s) Regional Facilities Managers (RFM’s), Operations Manager, Account Director and the Client teamEnsure prompt resolution of any customer complaints, with timely escalation to respective teams when requiredDeveloping and maintaining positive and client-focused relationships within the Facilities Managers (FM’s) and wider Facilities, Culinary and Security (FCS) teamsBe a central point of contact for the Facilities team for the CMMS systemPropose ideas and solutions to support enhanced user experience or efficiency in line with  Facilities Management processes and proceduresAssist  the Central Operations teams with ad-hoc projectsGeneral administrative duties as may be required in a fast paced rapidly changing environment

Working Life:

Daily you will be working in our Hyderabad office. The main business language spoken in our offices is English. Knowledge of written & spoken English is essential

About you:

Proven industry experience: Are you a degree holder with three to five years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.Collaborative mind set: At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.You are adept at multitasking and can manage multiple projects effectivelyYou keep up to date with industry trends and have direct experience or an interest in facilities management and customer serviceYou are open and have good communication skillsYou strive for excellence in what you do and share ideas for improvementYou are proficient with Word and excel and have a keen interest in technologyYou are adaptable to work to requests and projects that may vary from day to day

Location:

On-site –Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.