Due to continued growth of Circle Healthcare’s National Enquiry Centre, we are looking for motivated individuals to join our team.

These positions are a great opportunity to utilise and develop existing skills in a contact centre environment. You will be the first point of contact for our patients, dealing with general enquiries and arranging appointments for them to see our consultants within Circle’s network of hospitals, a network which is the largest in the UK.

We are based in Hillington with great transport links from the M8 and to Glasgow City Centre.

Preferred candidates should have contact centre experience.  Our Customer Experience is at the heart of what we do here at Circle Healthcare. Therefore, our preferred candidates should have the passion to succeed in a customer focused environment. 

Circle Health Group is proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

• Platinum advisor within the NEC or Previous experience in a similar role

• Must have successfully completed probation

• Proven track record of working within a target driven environment.

• Experience working in a contact centre or healthcare environment

Duties of this role include:

• Use coaching and motivational skills to actively support the Team Manager to lead the team to achieve performance objectives

• Analyse and action performance gaps

• Todeputiseforlinemanagerintheirabsence,asappropriate.

• Complete coaching sessions and feedback accordingly

• Keep others focussed and motivated

• Foster and encourage positive team morale

• Manage your time effectively to meet internal and external deadlines

• Handle high volume inbound enquiries via telephone, email and web based platforms from a variety of key stakeholders

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday peryear+ bank holidays, increasing to 30 days with service

• Private Pension Scheme

• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

• Friends & Family Hospital Discounts

• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

• Non-contributory life insurance

• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

• Access to resources, tools and services to support your wellbeing

• Employee recognition programmes

• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.