**Key Responsibilities:
** * Respond to employee inquiries and concerns via phone, email, and in-person
* Provide accurate and timely information on HR-related policies, procedures, and benefits * Resolve complex employee issues and concerns in a fair and professional manner
* Escalate issues to senior HR staff or management as needed
* Mentor and coach junior HR Customer Service Representatives to improve their skills and performance
* Develop and maintain relationships with employees and managers to understand their needs and concerns
* Identify and report trends and patterns in employee inquiries and concerns
* Collaborate with other HR staff to resolve employee issues and improve customer service * Maintain accurate and up-to-date records of employee interactions and issues
* Stay up-to-date with changes in HR policies, procedures, and regulations