Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Senior HR & Payroll Associate.
Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
The Senior HR & Payroll Associate position consistently provides advanced HR consultative support for complex HR and Payroll related processes through inquiry management, owning the employee experience from enquiry to resolution. It possesses expert knowledge of country HR legislation and regulations and as a skilled specialist, performs in resourceful and effective ways, often requiring in depth Root Cause Analysis (RCA) which requires full understanding of the end-to-end HR processes and procedures to recommend when a deviation from these procedures might be necessary or the procedures need to be enhanced.
It also identifies and provides feedback on service continuous improvement initiatives for driving better outcomes, more efficiency and accountability that may impact large populations of employees or offer major improvements to the service delivery model and contribute to the effectiveness of the overall HR organization. This position is expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results.
Responsibilities:
• Provide advanced HR advisory support covering areas like HR policies and processes, Payroll, Benefits, Time & Leave, etc.
• Serve as escalated point of contact for complex HR customer inquiries via various intake channels such as Employee Service Portal or phone
• Provide excellent dedicated advisory support to specific HR customer groups including employees on manufacturing sites
• Provide consistently excellent customer experience to our employees and managers and coach them through the use of Workday and other HR systems
• Provide country specific expertise/knowledge/advice of the overall end-to-end HR offerings and more specifically on Payroll and Benefits, Time and Leave areas to resolve assignments requiring considerable independent judgment and initiative, go independently outside of guidelines when an exception would be applicable
• Manage complex HR enquiries and facilitate the coordination, consultation and reassignment to the relevant, often senior stakeholders, such as Center of Expertise, HR Partners and other HR Operations functional teams
• Manage complex escalation and complaints, perform complex Route Cause Analysis (RCA), evaluate possible course of conduct and make independent decisions including deviating from established procedures, monitor remediations
• Understand implications of Workday and other HR systems and processes, data and downstream implications and make recommendations/implement solutions
• Assist with the introduction of internal company policies and provide country specific expertise to global process owners and HR Partners.
• Assess readiness of local processes and employees in case of new implementations in the field of HR Operations and recommend actions for project teams.
• Identify and provide feedback on service continuous improvement initiatives and service enhancements based on KPIs, customer feedback and best practice sharing to foster standardization, automation and simplification
• Support standard, pre-built reporting and form processing as per agreed schedules and guidelines
• Support document creation, archiving and validation processes and ensure that these meet local requirements (e.g. collective agreement, labor laws) and government legislation
• Continuously improve and extend our knowledgebase based on feedback from employees and other functional teams
• Provide supervision and coaching to other team member as required
• Support and take part to special project and perform other duties as assigned
Required skills to have for the success of this role
• Bachelor degree in Human Resources, Business or related fields; PHR is preferred
• 2-5 years of HR (including Payroll, Time and Benefits) and contact center experience or related fields
• Strong verbal and written communication skills and customer-oriented mind-set
• Ability to build strong, productive collaborative relationships
• Adept at coaching people leaders and employees
• Team player and adept at collaboration in a virtual, global environment
• Ability to prioritize workload and provide timely follow-up and resolution
• Ability to secure and maintain confidential information
• Continuous improvement mind-set and capable to identify opportunities for automation, efficiency or employee training and advancement
• Comfortable with heavy use of technology, knowledge of HR systems (ServiceNow and/or Workday is a plus)
• Fluency in English required and French a plus
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
The pay range for this position is $70,000 - $85,000 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is (6%) of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html
This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
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If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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