The Senior HR Shared Services Manager will lead and oversee the HR Shared Services operations across six countries in our North America region, including the US, Canada, Mexico, Colombia, Guyana, and Suriname. This role is pivotal in ensuring the seamless delivery of Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. The focus is to drive operational excellence by adhering to standards and SLAs, while fostering a culture of continuous improvement and transformation.

This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organizational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimizing HR processes, and ensuring compliance with employment laws and regulations across the region.

Job Description
Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service.
HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition.
Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements.
Compliance: Ensure compliance with employment laws and regulations across all supported countries.
Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly.
Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs.
Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization.
Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards.
Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities.
Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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