About this role:

Wells Fargo is seeking a Senior Human Resources Operations Representative - US Benefits Management.

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners.  This role reports to the Global Delivery leader for HR India and the Philippines. 

This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements.  The role works closely with internal HR stakeholders such as customer care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists. 

Assists employees on matters regarding personnel forms, records, and procedures.  May prepare input forms for automated data processing system.  Utilizes the company's internal human resources information systems (HRIS) to perform duties.  Requires working knowledge of company personnel policies and procedures in an assigned area.

In this role, you will:

Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested

Provide reports and status updates on the program, and submit accurate records to the concerned teams.

Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned

Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)

Departmental report creation, analysis with compiling statics to identify trends. 

Provide support to a variety of HR activities across various HR functions such as benefits support and administration.

Provide support to other HR activities, as needed.

Data and Metrics creation

Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations

Perform complex business, operational and customer support tasks in support of initiatives within human resources

Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals

Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables

Assist employees on human resources related issues providing complex policy interpretation

Provide subject matter expertise and interpretation of procedures to less experience staff

Required Qualifications:

4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures

Strong analytical skills with high attention to detail and accuracy

Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients

High capacity for managing multiple tasks at one time

Ability to effectively manage high volume administrative tasks, data entry and high accuracy

Ability to maintain a high degree of confidentiality

Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools

Ability to correspond with customers, responding to their questions and concerns with detailed information

Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

Solid problem solving skills

Knowledge of HR systems (Workday/ServiceNow) is desirable

Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups

Ability to excel in a high production environment while ensuring high quality work.

Meticulous and organized

Customer service focus with the ability to respond to requests in a timely manner

Excellent verbal, written, and interpersonal communication skills

Good quality review skills

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Knowledge and understanding of human resources

Strong administrative skills

Strong attention to detail and accuracy skills

Strong organizational, multi-tasking, and prioritizing skills

Experience meeting high production and quality standards in a fast paced, development and production support environment

Job Expectations:

Ability to work nights, weekends, and/or holidays as needed or scheduled

Willingness to work on-site at stated location on the job opening       

Flexibility to work different shifts- 1:30PM to 10:30PM

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.