Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The Senior ICT Support is accountable to co-ordinate, plan and schedule the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on-the-job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.

Duties & Responsibilities:

Service Desk Support

Procurement to payment management Manage the pace of content delivery across sites.Deal with escalated tickets and queriesResolve high level incidentsReport on issues and trends experiencedDocument new findings on service desk

Infrastructure Support

Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimallyInstall new servers when requiredCoordinate the deployment of systems and infrastructure within the campusDiagnose and troubleshoot where applicable and escalate to necessary internal or external partiesFulfill appropriate access requirements for new usersInteract and liaise with vendors or service providers for support and troubleshooting, where necessaryMonitor IT security systems and conduct periodic tests and checks to ensure that everything is in order

Software and hardware support

Diagnose and troubleshoot hardware and software issues that are escalated from ICT SupportMaintain campus software licences and ensure that campus equipment is licensed correctlyApply critical and security updates to servers and workstations

ICT Support

Arrange and facilitate training for new technologies to campus staffBuild IT venues as per special projects and campus requirementsImplement and deploy vulnerabilities as per Group AIT requests

People Management

Driving a high-performance culture by taking accountability for an effective and well-articulated performance management processConduct performance reviews in accordance with policies and procedures and take corrective actions where necessaryProviding strategic guidance in the implementation of human resources policies, procedures and practicesLead the department by managing appointments, promotions, and industrial relations issues conjunction with the Human Resources Support Service UnitBuilds a robust, effective leadership pipeline, succession, and capacity.

Minimum Requirements:

Qualifications

Minimum

NQF Level 5 Qualification – Higher Certificate in Information TechnologyITIL Foundations CertificateIndustry qualification – e.g. MCSE

Advantageous

NQF Level 6 Qualification – Diploma in Information Technology

Experience

Minimum

2 years’ experience in ICT support/service desk agent or similar.1 year experience in an educational institution

 

Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.