Employment Type:Full timeShift:

Description:The Senior Imaging Analyst will have extensive knowledge of medical imaging systems, responsible for managing, analyzing, troubleshooting, and optimizing imaging data within our healthcare facilities and their respective imaging applications, often including tasks like system administration, user training, project implementation, and collaborating with clinicians to identify and address imaging workflow issues, while ensuring data quality and compliance with regulations.

Experience with some of the following applications preferred: Change Healthcare/McKesson rPACS and cPACS, Powerscribe, Ambra, LifeImage, AS Software, Cadstream, CVi42, Heartflow, InsiteOne LTA, Laurel Bridge, Magview, Muse, MIM, PowerShare, Rad AI, Radimetrics, Rapid AI, Sensis Vibe, Syngo.via, Volpara, Xeleris and Visage PACS.

Essential Functions and Key Responsibilities:

System Management and Administration:

Managing and maintaining day-to-day support of Change Healthcare PACS and other imaging systems, including user access control, image storage, retrieval, routing, system upgrades, data backups, and system performance monitoring. Maintenance of scheduled/unscheduled hardware reboots, system upgrades, installations, and configuration changes. Monitoring system health and troubleshooting technical issues.Implementing data security protocols to safeguard patient information.Provides after-hours on-call support for the immediate resolution of critical/emergency system issues with appropriate supporting protocol in place.Works with responsible end-users to ensure downtime policies and procedures are in place, rehearsed and executed when necessary. 

Clinical Workflow Optimization:

Collaborating with radiologists and clinicians to streamline image access, access and interpretations workflowsAnalyzing usage data to identify areas for improvements and implement changesExtensive understanding of medical imaging procedures, anatomy and clinical applications.

Troubleshooting and Vendor Management:

Strong analytical skills to identify and resolve technical issues related to image acquisition, display, storage, and retrieval, often working directly with vendors for complex problems. Maintaining strong relationships with vendors.Excellent communication abilities to effectively interact with radiologists, clinicians, IT staff and vendors.

Project Leadership and Implementation:

Leading small to midsize imaging application implementation projects including system configuration, data migration testing and deployment. Collaborating with cross-functional teams to ensure successful integration with other systems.

Additional:

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.Identifies personal and workgroup professional development needs and takes appropriate action (i.e., independent research, attend training and/or conduct training related to insufficient subject are) to fulfill these needsMaintains a high level of customer satisfaction supported in the customer satisfaction surveys.Functions at a high level as a contributing member of the Digital Imaging Technology program and TIS.Fosters a positive and productive work environment with co-workers, customers and vendors.Demonstrates flexibility in accepting work assignments and models team behavior conducive to work team environment.Maintains current knowledge of regulatory standards which may impact utilization of assigned applications.Utilizes TIS service request tracking system in accordance with departmental policy.Responsible for all duties as assigned.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.pay grade 14 range 84,491.07-126,736.6031  Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Minimum Qualifications:

Associates degree in computer sciences, medical imaging related discipline or equivalent experience in a healthcare technical support role.Recognition by the American Board of Imaging Informatics (ABII) as a Certified Imaging Informatics Professional (CIIP) preferred. Other industry-related credentials also desirable.Considerable understanding of the supported digital imaging information systems and technologies and their utilization in hospital operations.Considerable understanding of imaging departmental processes, various imaging modalities and how they interface/integrate/interact with one another.In-depth knowledge of computer networking fundamentals including its components, capabilities, limitations and functions and a proven track record of excellent network troubleshooting skills.Proven track record of excellent customer service skills in a technical support role.Consistently demonstrates skill with technical problem identification, reporting, tracking, resolution and documentation with minimal supervision.Ability to identify technical and operational risks to the performance of supported imaging information systems and technologies and take proactive steps to mitigate this risk.Proven high-level competence with hands-on troubleshooting and problem remediation with personal computers, displays, peripheral devices (scanners, modems, UPSs, etc.) and other electromechanical systems.Considerable experience with the installation and support of PC operating systems, client applications and PC utilities.Proven ability interface and foster a positive working relationship with radiologists, referring physicians, imaging department associates, Clinical Engineering associates, system vendors and other external entities.Must be comfortable operating in a collaborative, shared leadership environment.Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Physical and Mental Requirements and Working Conditions:

This position is a remote position. Manual dexterity is needed in order to operate a keyboard.  Hearing is needed for extensive telephone and in person communications.  The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.  Frequent over time is required to meet deadlines.Must be able to set and organize own work priorities, and adapt to them as they change frequently.Responsible for 24x7x365 application availability and client support.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.