Compass Point is looking for a Senior Incident Manager to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!
Responsibilities
Managing the rapid progression of incidents from creation to completion.
Performing trend analysis on incidents, developing and publishing reports as directed.
Formatting and disseminating reports to higher, peer, and subordinate NetOps Centers.
Participating in meetings and conferences as directed.
Providing technical analyses of incidents to higher, peer, and subordinate NetOps Centers.
Documenting the relationship of incidents to configuration items.
Documenting and tracking plans to resolve, prevent, and mitigate future incidents of the same nature.
Setting up IT support systems so end users can utilize systems with minimal issues
Monitoring the effectiveness of the incident management process and making recommendations for improvement
Developing and implementing the incident management process
Analyzing incident trends and recommending corrective actions, as necessary
Engaging and coordinating technical resources across IT support teams
Ensuring that the incident management process is followed
Performing notifications and escalations within prescribed service level agreements (SLAs)
Ensuring incident reports include adequate notes for later review and analysis
Ensuring follow-up change tickets are submitted and scheduled as appropriate
Ensuring that incident tickets have the most current information and or corrective action(s)
Providing input to problem management teams during root cause investigations
Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
Qualifications
9 years of experience with HS; 7 years with AS/AA; 5 yrs with BS/BA; 3 years with MS/MA.
Must have and be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
At least two years of experience in IT Operations Support.
Three years of hands-on experience in support of two or more of the following technical areas: Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Voice over Internet Protocol (VOIP), Database Administration (DBA) (e.g., Oracle, Microsoft SQL Server), application software support, network and application monitoring.
Ability to follow procedures under stressful conditions.
Written and Oral Communications Skills.
DoD TS clearance or higher is required
Pay Range (The pay range for this job level is provided as general guidance only, and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreements (if any), and other laws)
$80,734.49 - $137,492.64
Benefits Description
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.
Job ID
2025-15450
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders , Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).