At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities

Responsible for project administration/contracting for one of our clients including:

Project initiation – project request intake and review process

Statement of Work (SOW), Change Order Request (COR), SIS Adhoc SOW and Tax Processing Project Change Request (PCR) creation and management for client Billable and Regulatory projects

Project estimate creation and review with clients

Focal point for successful delivery of SIS projects to client

Point of escalation for Project delivery for SIS Delivery and SIS client

Client Relationship Management - managing Client expectations and satisfaction for project delivery

Client monthly project status reporting

 Initiate and participate in all major incidents until resolution

Incident communication for major incidents including assessing impacts to our clients’ business

Provide training and support for junior client account representatives

Year End Tax Processing Support

 Advise and guide customers regarding the use of all our tax products, offerings and services

 Incident communication for major incidents including assessing impacts to our clients’ business

 Using technical resources and tools to support and guide the customer by responding to questions and requirements.

Problem determination and routing of incident records to the appropriate level of support (BA/DEV/Tax Ops).  Track until resolution and closure and ensure close communicate with client.

Play a key role in overall customer satisfaction.

Participate and raise client issues for tracking purposes in the daily Tax Production meetings.

Request incident tickets from Support Centre to report tax production issues.

Participate in print vendor daily status meetings to review issues/new requests and check point deliverables are on target

Provide reminder notifications (e-mails/calls) to ensure client files or hold mail  are provided on time. 

Download broker reports to Secure Data Transfer on CIP for client pick up.  

Manage and deliver Tax related communications to Brokers.

For repeatable or adhoc requests, create and manage PCR (project control requests) documenting all client requirements, seeking solution, delivery dates, pricing, internal approvals, and client sign off prior to execution.

Basic Skill Level Requirements

Education:

College Diploma or University Degree

Experience:

10+ years of experience

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification

Education verification

Credit inquiry

Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.