The Identity and Access Management (IAM) Information Security Administration (ISA) Service Delivery is a global organization within CISO with 600+ staff located across the globe. IAM ISA Service Delivery manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM Ops works in partnership with CISO to build appropriate security architecture in new apps and supports large business driven technology projects related to information security issues. Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi. This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company. This role also provides opportunity to develop the individual’s project management skills, to plan and get prepared for the upcoming milestones which effect the team’s daily operation. **What you will do:** + Excellent understanding of end-to-end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements + Handle complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Lead and resolve severity escalations and identify root cause and creating corrective action plans. + Represent IAM Operations Service Delivery on compliance calls, meeting with Audit. Collect and analyse evidence (deliverables) with internal/external compliance and auditing agencies / officials and add intelligence into the information collected. + Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks. + Creates, maintains, and performs annual review of Process Control Manual documents associated with specific systems assigned. + Perform any kind of ID or Functional ID related processes. Group, profile and role management, Functional and Temporary ID management. Perform Certificate management. + Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level. + Perform system setup, packaging, and installation. Identifies need for new tasks and creates them on demand. + Conduct Citi Marketplace product maintenance. Conduct Citi Information Security Administration Repository Inventory maintenance; takes responsibility to keep the team inventory databases up-to-date + Checks and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM Service Catalogue requirements for simple thru complex, multi-tiered applications. Responsible for the service/compliance quality and accuracy + Identifies, registers, and resolves potential compliance issues. Responsible for closure and keeping the inventory up to date. Drives and encourages IS culture. + Utilize key information security administration tools. + Maintain excellent availability to achieve strong results. Provides on-call support as appropriate. + Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to develop and implement an effective Development Plan. + Supporting automation program, including creation of Business Requirement Document and Minor Development Document. **What we will need from you:** + At least 4+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management + Minimum High School Degree, however, bachelor’s degree or higher is an advantage or the candidate should have proven equivalent work experience. + Use the most complex tools within Microsoft applications and link them creating workflows between different formats. + Complex application or system knowledge + Advanced knowledge of any of the mentioned platforms (for Wintel: Active Directory, Wintel NAS servers). + Appreciated as benefit programming languages knowledge: VB, JavaScript, HTML, Shell Scripts. + SSCP/CISSP/ITIL/PMP/LEAN certificate is advantage. + Strong interpersonal, negotiation and troubleshooting skills. + Customer service orientation + Excellent command of English language (both verbal and written) + Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. + Proven use of discretion and judgment given the subject sensitivity of the work data + Ability to manage multiple efforts and adjust priorities with evolving work efforts. + Analytical and detail oriented + Process enhancement skills. + Flexibility to work in various shifts. + Effectively uses influence to build support for key initiatives. **What we can offer you:** By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: + Cafeteria Program + Home Office Allowance (for colleagues working in hybrid work models) + Paid Parental Leave Program (maternity and paternity leave) + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support you in managing work - life balance + Career progression opportunities across geographies and business lines + Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Information Security ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.