You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Represent the Digital Workplace organization in the design, infrastructure and support of meeting technology services worldwide.  Responsible for the design, build, improvement, integration and support of all infrastructure required to support the business need in this domain.

 

Key Responsibilities

·       Primary representative for the Meeting Technology activities in the American Express NYC headquarters

·       Oversees the design, implementation, and support of AV systems in NYC and select global locations

·       Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies, MSFT Teams and Zoom.

·       Work closely with user representatives to define, frame and bring together business needs

·       Participate in the infrastructure design and selection process

·       Align customer needs to the evolution of the platform product roadmap

·       Handle the diagnosis and correction of infrastructure problems

·       Provide internal analysis and support to ensure proper support during outages or periods of degraded system performance

·       Conduct infrastructure performance and security assessments

·       Support the certification and accreditation of infrastructure on customer networks

·       Define processes, documentation and engineering diagrams for technical and operations support

·       Prioritize, complete and lead projects within budgetary and scheduling guidelines

·       Ensure issues are identified, tracked, reported on and resolved in a timely manner 

 

Education & Experience

·       8+ years of experience with A/V systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

·       Q-SYS Level 2 Certification or above

·       Cisco CCNA Certification or above

·       Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred

 

Knowledge/Skills

·       Cisco Cloud Collaboration Technologies:

o   Hybrid Calendar

o   WebEx App

o   Video Conferencing (Cisco TelePresence)

o   Room OS 11+

o   Cloud Calling

o   Control Hub Administration

o   Site Service Administration

o   Jabber

·       VoIP Protocols such as SIP, MGCP, SCCP and H.323

·       Video Devices ie. Cisco Room Series, Desk Pro

·       Microsoft Exchange / Active Directory / Outlook

·       Analytical skills and technical knowledge to take on service problems of moderate to high complexity

·       Able to decipher VoIP, Video and Webex topologies

·       Q-SYS experience and training

 

Technology Core Competencies

·       Adaptive Communication

·       Agile Practices

·       Industry and Company Knowledge

·       Organizational Change Management

·       Technical Acumen

·       Technology Industry Trends Game Changers

·       Adaptability

·       Collaboration & Teamwork

·       Continuous Improvement

·       Courage

·       Curiosity

·       Ingenuity

·       Servant Leadership

·       Tenacity

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.