Job Description

Provides comprehensive technical support for Cardiology, Neurology, and Patient Monitoring/Telemetry departments. This role involves supporting specialized equipment, applications, and critical systems in a demanding, fast-paced environment to ensure optimal patient care. Participates in developing and conducting QA reviews of assigned IT functions. Identifies, evaluates, and reports on process area effectiveness and provides continuous process improvement feedback to area management. Ensures quality objectives are met within prescribed timeframes.

Job Responsibility

 

Provides immediate technical support during real-time cardiac procedures, ensuring seamless operation of clinical systems. Maintains and troubleshoots multiple clinical applications, medical device integrations, physician reading stations and other peripheral equipment. Conducts routine server maintenance, manages patient records, and ensures reporting and billing data accuracy. Coordinates equipment installations, relocations, and repairs with vendors to support operations across multiple sites. Participates in an on-call rotation to provide critical support and issue resolution, ensuring timely response and continuity of operations Plans, organizes, and conducts QA reviews for assigned functions/areas. Collaborates with IT area leadership to establish QA plans to effectively instantiate quality disciplines into all IT process areas; assists in the development of Quality Standards and metrics to measure the on-going activities within assigned process area. Enforces and promotes QA process frameworks, procedures, policies, and standards. Evaluates documentation to ensure completeness, accuracy, and compliance to standards. Develops and presents appropriately defined dashboards to report on the risk profiles of assigned initiative or process area. Assists in tailoring QA methodologies for applications with the IS organization. Liaises with Internal Audit reviews of IT initiatives and/or process areas, as necessary, and coordinates activities as defined by the audit/assessment scope. Recommends and implements new technologies, methodologies, processes, and procedures to support short and long term department goals. Develops and maintains professional relationships within IT and with organization leadership stakeholders; assigns the daily workflow of team members and provides input to performance appraisals. Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

 

Bachelor's Degree required, or equivalent combination of education and related experience. 3-5 years of relevant experience, required.

HIGHLY PREFERRED

Experience supporting specialized healthcare application systems in a clinical setting preferred. Experience with GE Muse, Syngo Dynamics, GE Mac-Lab/Cardio-Lab or Natus/Xltek EEG applications is highly preferred.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).