*This is a hybrid position. You will be required to commute to our downtown Chicago; Waltham, MA or Tampa, FL offices on a weekly basis*

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider that meets the critical needs of more than a million doctors, nurses, and pharmacists every day as they work on the front lines of clinical care. Our experienced team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that help clinicians provide optimal care for their patients by measurably improving clinical effectiveness. 

As a Senior Inside Sales Representative for Clinical Effectiveness (CE); you will use your expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market to expand the use of Clinical Effectiveness solutions for healthcare institutions within your assigned territory. You will work in collaboration with a Field Account Manager and will manage the retention and growth of existing customers along with acquisition of new customers. You will report to the Associate Director, Inside Sales – Health Clinical Effectiveness (CE).  Additional job responsibilities are as follows:

You Will:

Opportunity Identification & Development

Coordinate with Field Account ManagerIdentify target opportunity and stakeholdersFacilitate outreach and background information collection with new opportunityIdentify and build relationships with key stakeholdersConduct customer needs assessmentQualify target opportunity based on account value, threats, and barriersDetermine opportunity accountability and responsibilities by role for active selling phase

Active Selling

Discover customer needsCommunicate product value prop and solution designCustomize value prop/solution and product solution proposalDevelop and review implementation scopeObtain solution acceptanceCoordinate with Field Account Manager team to implement collaborative active selling functions including: contract creation, terms and conditions development, quoting, and contract modificationsConduct contract reviews, pricing, negotiationObtain final signature and finalize order

Customer Management

Review account utilization management reportingConduct account review meetingsProvide ad-hoc customer support and issue routingCollaborate with Marketing in account communications planning and marketing campaignsIdentify and close cross-sell and up-sell opportunitiesComplete contract renewals

You Have:

Education: College/University degree or equivalent relevant work experience

Minimum Experience:

3+ years in a comparable B2B inside/virtual sales or account management position including the following:Building relationships and presenting to key decision-makersDemonstrating and communicating value of complex products/technologiesConstructing, presenting and implementing a Territory Business PlanPartnering with and supporting field-based teams to achieve mutual goalsProven track record of meeting/exceeding individual and team-based targetsProficiency with Microsoft product suite and Salesforce.com or other comparable CRM application

Desired Attributes

Healthcare industry sales or account management expertisePrior sales of an intangible product; HIT, Software/SaaS or digital contentAbility to balance multiple internal and external business prioritiesExcellent administrative/organizational skills and process-orientation

TRAVEL:  < 10% for occasional team meetings

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