The Senior Insurance Follow Up Specialist performs job duties in accordance to established procedures, policies, and detailed instructions, drives resolution of unpaid claims and promotes top performance while delivering superior revenue cycle outcomes. This position interacts daily with team members, insurance representatives and other departments in an effort to quickly resolve outstanding account balances while enhancing the patient experience and ensuring integrity and compliance. This role serves as a subject matter expert.

Education: High School diploma or equivalent

Experience: Minimum of 5 years in resolving insurance denials and/or revenue cycle. Preferred: Knowledge of CPT, ICD terminology and familiarity with billing software

Skills/Abilities: 

A basic understanding of insurance requirements and regulations, contract benefits, credit and collection procedures, financial assistance programs as well as a familiarity of medical terminologyAdvanced reading, writing and oral communication skills as well as the knowledge to perform mathematical calculations. Interpersonal skills necessary for making patient and third-party payer contacts. Must be able to work with interruption by co-workers or other internal customers needing assistance with patient accounts. Analytical and critical thinking ability to diagnose account issues and active listening skills to provide service excellence. Demonstrated project and time management skills and an ability to work effectively over the phone and in a team environment.Demonstrated proficiency in data entry and computers

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.