Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Investigator - Quality Assurance - FCCOPS QA TM.

Principal responsibilities

Perform timely Quality activities such as day to day quality reviews on alerts processed by the First / Second level investigators as applicable. Update all relevant MI to confirm completion of reviews and errors identified.Ensure the quality reviews are completed within the stipulated time frame and defined SLA’s.Escalates issues as applicable to the Asst. Manager Quality which could have a probable business impact on turnaround time.Perform against the standardized quality methodology and support the usage of these standardized tools.Maintain high quality standards and avoid rework on the quality reviews completed.Effectively cascade any process related communication like process changes; updates etc., to all related stake holders. Also provide structured coaching on an on-going basis to help improve individual operator performance by conducting quality huddles and timely feedback which is duly signed off.Act as a process expert and extend support to the operations team by share best practices amongst quality and the operations teams.Conduct effective timely Quality hours with the operations teams to help enable continuous improvement within the processes.