Senior Epic Applications Analyst: Resolute Professional Billing and Claims - Positions at this level demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems.  Manage more complex projects, establish and implement new or revised system requirements or procedures.  Analyze user requirements, develop and implement systems for moderately complex processes.  Lead activities of project team, mentor and assists others in support of applications, projects and goals.  Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.

Partners, collaborate and extend effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services.  Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts.

Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.

In this position, you will:

Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature. Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary. Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities. Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized. Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills. Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders. Leads project teams as needed. Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems. Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards. Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause. Understand and translate the business needs into system design alternatives, configuration and workflow validations. Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals. Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results. Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management. Ability to travel as required. Perform rotational on-call responsibilities.

 

Job Specific Knowledge, Skills and Abilities:

Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end. Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring. Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows. Skilled development of multifaceted testing plans and processes for complex systems. Skilled trainer of database configurations, complex queries and elements. Able to lead others in identifying ways to enhance or improve programs, processes and systems. Proficient in Microsoft office products. Able to lead and mentor other leaders on internal project work with moderate to high complexity and risk. Demonstrated ability to network collaboratively with members of all business lines. Able to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities as well as mentor others in these skills. Able to work independently and as part of a team. Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner. Able to respect confidentiality of all information, especially related to patients, medical staff and employees. Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

Required qualifications for this position includes:

Bachelor's Degree in Computer Science, Business Management, Information Services -OR- an equivalent combination of education, skills and relevant experience 4 years industry related experience 7 years Build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience). Epic Certification within 90 days -OR- Applicable Epic Certification within 3 months of last class completion for required certification (must be kept up to date)

Preferred qualifications for this position includes:

Working knowledge in Resolute Professional Billing and/or Claims/Remittance Previous Epic experience Resolute Professional Billing Administration Certification and/or Resolute Professional Billing Claims and Remittance Administration Certification Healthcare IS experience Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.