**Job Summary** The IT Engineer Senior position in the NiSource IT department supports the design, development, and implementation of technical solutions for various products and/or platforms. The incumbent will focus on assigned technical product/platform. This role involves working on an agile product/platform team that requires hands-on technical work, problem-solving, and collaborating with cross-functional teams to deliver high-quality solutions. **Essential Functions** + **ServiceNow Discovery Implementation & Optimization** + Plan, design, and deploy ServiceNow Discovery to automatically identify and map IT infrastructure components. + Develop and refine discovery patterns to collect accurate data from servers, network devices, and cloud resources. + Configure and manage discovery schedules to ensure timely and efficient data updates in the CMDB. + Integrate discovery results with ServiceNow ITSM, ITAM and ITOM processes, including Incident, Problem, and Change Management. + **CMDB & IT Asset Management (ITAM) Administration** + Monitor and manage CMDB health, ensuring data accuracy through automated discovery. + Identify and resolve data quality issues, enhancing asset visibility and lifecycle management. + Implement data cleansing and normalization procedures to maintain CMDB and ITAM integrity. + Collaborate with ITAM teams to ensure discovered assets are properly categorized, tracked, and aligned with procurement and financial records + **Credential & Security Management** + Securely manage and distribute credentials required for discovery across various systems. + Implement access controls and best practices to protect sensitive credentials + **Troubleshooting & Support** + Diagnose and resolve discovery errors related to patterns, credentials, and network connectivity. + Provide technical support and guidance to IT teams on discovery functionality and data interpretation. + **Performance Tuning & Continuous Improvement** + Analyze discovery performance metrics to optimize schedules and resource usage. + Continuously refine discovery processes to improve scalability and efficiency + **Required Qualifications For Position** + Bachelor's Degree in Computer Science, Information Technology, Engineering, a related field, or equivalent work experience. + 7-9 years of relevant IT product/platform engineering or software development experience, including but not limited to the domain technologies listed below. + 4+ Years experience and expert knowledge of ServiceNow CMDB & Discovery, ITAM, ITSM applications with hands on experience with Discovery module of ServiceNow at a large company. + Strong Experience with UNIX/Linux, Windows system administration and understanding of SAN/NAS storage, TCP/IP Networking. + Proficiency in Unix and Windows scripting (Perl, shell, PowerShell, Javascript, etc.) + Strong Experience with scripting languages (JavaScript, PowerShell, or Python) for customizing discovery patterns. + Strong Experience with Desired State and Data Certification + Understanding of IT infrastructure, including servers, network devices, and cloud platforms. + Knowledge of IT asset lifecycle management and asset reconciliation processes + Familiarity with network protocols, authentication methods, and access controls. + Ability to analyze complex data and resolve data quality issues + Strong problem-solving skills and attention to detail. + Good communication and collaboration skills. + Proficiency using development tools and software. + Highly motivated, self-learner, and technically inquisitive. + Excellent written and verbal communication skills + Professional certifications in relevant IT areas. + Experience in a similar industry or sector. + **Preferred Additional Qualifications for Position** **Physical Demands** + Standing - Occasionally + Walking - Occasionally + Sitting - Constantly + Lifting - Rarely + Carrying - Rarely + Pushing - Rarely + Pulling - Rarely + Climbing - Rarely + Balancing - Rarely + Stooping - Rarely + Kneeling - Rarely + Crouching - Rarely + Crawling - Rarely + Reaching - Rarely + Handling - Occasionally + Grasping - Occasionally + Feeling - Rarely + Talking - Constantly + Hearing - Constantly + Repetitive Motions - Frequently + Eye/Hand/Foot Coordination - Frequently + The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. **Work Authorization** Authorized to work in the United States without requiring sponsorship. **Inclusion & Diversity** Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. **Equal Employment Opportunity** NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. **By applying, you may be considered for other job opportunities.** **Safety Statement** Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. **Salary Range:** $110,200.00 - $165,300.00 **Posting Start Date:** 2025-02-27 **Posting End Date (if applicable):** 2025-03-14 **Please note that the job posting will close on the day before the posting end date.** At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.