**Work Location** : Singapore, Singapore **Hours:** 40 **Line of Business:** Technology Solutions **Pay Details:** We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. **Job Description:** **Job Role/Responsibilities** We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on Change Coordination, Task Planning and stake holder management, as well as production support activities. There's meaningful work at every turn! As an IT Operations analyst your general responsibilities will include defining, developing, and deploying new security solutions as well as maintaining and supporting existing tools. Specifically, the day-to-day job responsibilities will be focused on the support of the Security tools and infrastructure. These responsibilities include but are not limited to: + Gathering appropriate information on the change to be Implemented + Providing status updates to TAO's, Business Unit leaders and all other Stake Holders + Conducting post-implementation reviews to validate the results of the change request + Vendor interaction to resolve issues with minimal turnaround time + Enterprise Change Management procedures and adherence to change requirements + Daily monitoring for Windows and Unix application servers + Own and coordinate resolution for incidents and coordinate with other teams for high priority incidents + Supporting the Security Tools application infrastructure + Picking up and resolving incidents + Creating and implementing changes + On call pager rotation + Update technical documentation + Train new hires + Contribute ideas to create automation playbooks **Job Requirements** What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have: + 5-7 years of experience as an IT Security professional supporting Windows and UNIX or mainframe-based applications in a multi-tiered environment. + The ideal person will understand ITIL based change managed and governance + Content Delivery Network, WAF, Layer-7 security knowledge is an asset + Knowledge of managing DLP and Endpoint Threat Protections would be an asset + Vulnerability application knowledge would be an asset + OS knowledge – Windows/Unix + Understanding any of these applications: Crowdstrike/Windows Defender, Symantec DLP, Netskope/Guardicore, Guardium/Qualys, Encase, Content Delivery Network (Akamai/Shape), Verodin (BASP), Demisto, AppOmni, Data Center Security (DCS) + Reviewing and maintaining up-to-date support documentation + Experience with On-call rotation for after-hours support + Ability to analyze log files and packet captures + Good social, communication and technical writing skills + Ability to work in and adapt to a changing environment + Should have good leadership and change governance skills. + The ability to take charge when tough decisions need to be made. + Understanding the rules when creating and performing changes that do not cause any audit issues. + Interpersonal skills. + Being able to talk with many different groups within the bank and understanding everyone's needs. + Problem-solving skills. + Not all issues can be looked at the same way. Being able to problem solve by coming up with different ways to resolve an issue. + Critical-thinking skills. + Not all questions or problems are clear. Being able to critically think allows you to understand the end goal and coming up with a solution that helps everyone. + Adaptability. + The ability to learn. We cover many different applications on different platforms. + Efficiency. + Our day to day is multi-tasking. You need to schedule your day to ensure you can complete your activities with minimum errors. + Change Planning and Scheduling. + A part of Efficiency. You might have to schedule multiple changes for different applications each day. Change windows are short and you need to be able to schedule your change along with other resources properly. + Risk-management skills. + You're going to be asked to do things that could potentially cause issues. An example would be to block a very large range of IPs without the proper investigation. Your Interpersonal and Negotiating skills will be necessary here to talk with those stakeholders and come to a reasonable agreement. Along with our problem solving skills, you'll be able to identify the proper course of action. + This role involves shift work (9am to 6pm, 12pm to 9pm) and after-hours / weekend on-call support on a rotating basis. \#LI-DNI **Who We Are** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.