Job Title Senior IT Professional I Agency Texas A&M University Department Technology Services - IT Enterprise Operations Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Glimpse of the Job and Your Opportunity to Contribute   Are you passionate about Apple products and have experience managing and supporting all things Apple? Join our Division of IT Endpoint Team and put your expertise to work! As a Senior IT Professional I, you will l ead and coach a specialized IT support team, providing expert-level troubleshooting and technical support to Texas A&M University faculty, staff, and students. Ensure exceptional customer service, research and resolve issues, and assist with new technology and projects. Investigate and resolve advanced user issues, collaborate with specialized teams, and provide senior-level guidance and training. Escalate tickets as needed and prepare for senior-level roles. Engage professionally with campus members, promote a culture of responsiveness, and lead the delivery of IT services through monitoring, feedback, and continual service improvements. Provide guidance and training on IT Service Management tools, respond to customer communications, manage incidents, and assist with documentation. Offer technical guidance on system security and data protection. Develop standard operating procedures, mentor student technicians, and participate in professional development activities. Here's a glimpse of what you'll do: + Provides technical oversight for the application of and compliance with Division of IT technical standards, Security Controls, and University Standard Administrative Procedures + Performs specialized technical duties in support of client services and will serve under the leadership of the Division's Statewide Client Services. Salary: $ 66,000 - $68,200 Schedule: Monday – Friday, onsite position in College Station, Texas . Qualifications Minimum Qualifications: + Bachelor’s degree in applicable field or equivalent combination of education and experience and five (5) years of related experience A well-qualified candidate would possess at least one of the following certifications and/or licenses: + Comp TIA A + + CompTIA IT Fundamentals+ (ITF+) + Microsoft Technology Associate (MTA) + Microsoft 365 Fundamentals + JAMF Pro Certification + Expert Operating System knowledge (Windows, macOS, or Linux) + Expert knowledge of Microsoft Office or O365 + Expert troubleshooting knowledge and client relations skills What to do   Apply!   A cover letter and resume will assist in the review of your application materials.   You can upload them during the application process at CV/Resume.      Why Texas A&M University?   Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.       We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks , such as:    + Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums   + 12- 15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays   + Up to  eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least  eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month  + Automatic enrollment in the  Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)    + Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  for health and wellness programs  + All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more    + Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html)  for completing a degree while a Texas A&M employee     Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.  All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.