At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Schwab Technology Services (STS) Portfolio & Project Management (PPM) organization partners with Business and Technology Leaders to prioritize and execute technology work for strategic business sponsored initiatives, enhancements, as well as standard technology operations, production support, and technology enablement to ensure STS capacity is focused on the most important work for the company.
Project Managers are responsible for establishing and leading enterprise-wide, cross functional strategic initiatives. They lead a variety of different types of projects including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments. We are currently transitioning to a scaled agile model, therefore this role will need both traditional project management, as well as scaled agile methodology experience.
This senior project manager role is a key member of Schwab’s Service portfolio supporting the firm’s Contact Center technology solutions. The candidate in this role will drive large, complex technology projects that enable Schwab’s Client Service and Support business objectives and meet our clients’ needs.
What you haveRequired Qualifications
BA/BS degree or equivalent experience8+ years of project management experience, managing multiple large, complex, and cross functional projects with emphasis on systems and technical environments8+ years of experience with project management tools and artifacts, including MS Project, Jira, Confluence, SharePoint, project budgets, change requests, status reports, etc.Experience managing a concurrent portfolio of work greater than $5M5+ years of demonstrated ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity, and apply an elevated level of detail to project management and communications4+ years proven experience with various software development methodologies including Agile/Scrum3+ years proven ability to build relationships quickly and earn the trust of sponsors and key stakeholders, being seen as a strategic partner2+ years of experience communicating at all levels, including officers, with clarity and precision both written and verbally2+ years deep experience working with product development and technology partners
Preferred Qualifications
Scaled agile methodology experience strongly preferredContact center technology experience (phone/IVR, chat, SMS)Background/experience in financial services industryAbility to navigate a highly matrixed organization effectively and succeed within a highly collaborative cultureDemonstrated sound business and technical acumenFocused and versatile team player who is comfortable under pressureUnderstanding of cross-functional dependencies and how they impact project executionExpertise with financial data and the technology, tools, and processes that support work and projects/programsExcellent problem-solving and critical-thinking skillsAbility to execute with limited information and ambiguityStrong attention to detailPMP or PMI-ACP certificationRelease Train Engineer experience Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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