Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM production applications related to Single Sign On, Consolidate Directory Services Network (CDSN)/LDAP, Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices.

The Ideal candidate will have over 8 years of current working experience in Ping Identity products such as Ping Federate, Ping Access and Ping Directory. They should have extensive knowledge and hands on experience in MFA technologies. Must have working hands-on knowledge of Access management and entitlement technologies. Must have expert level of Linux experience and must be well versed in Splunk queries.

Required Qualifications:

8+ years of current production support experience on Ping Access, Ping Federate, Ping Directory, MFA technologies, Hyper, PKI, Splunk & LinuxExcellent knowledge of Identity, Authentication and Access Management (IAM) domainMust have senior level production support experience and troubleshooting skills in IAM technologiesMust have expert level of Linux experience and must be well versed in Splunk queriesWell versed with ITIL frameworkExcellent Communication SkillsMust be able to work in a team environmentMust be available for on-call coverage and willing to work off hours when production issues ariseDemonstrate a strong work ethic and takes pride in accomplishment

Desired Skills:

Exhibits strong drive for results and successPersists in the face of significant difficulties, does not give up easilyCISSP OR equivalent Information Security domain certificate will be value add

Skills:

Result OrientationSolution DesignTechnical Strategy DevelopmentAccess and Identity ManagementCyber SecurityInformation Systems ManagementRisk ManagementSolution Delivery ProcessCollaborationCritical ThinkingTest Engineering

Shift:

1st shift (United States of America)

Hours Per Week: 

40