Kforce has a client in Denver, CO that is looking for a Senior IT Service Desk Specialist who is passionate about servant leadership and enjoys a fast-paced environment. Please apply today if you feel this is your next opportunity! Responsibilities: * Senior IT Service Desk Specialist will provide global support for all teams, act as Tier 2 support specialist for theT1 team while tackling complex issues * Act as a liaison between the service desk and Tier 3 support teams * Although you will be actively responsible for your own tickets, you will also take lead in ticket trending analysis and creating knowledge base articles and communications to Service Desk teams as well as T3 and leadership * Opportunity to help mentor, coach and educate Tier 1 Service Desk team members