Do you have a knack for technology? Are you interested in working in the IT division of a bank? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently?

We're looking for an experienced Business Application Support Analyst to join our IT L2 application support team and:

• support business applications along the business process and across several technical domains working together with business operations, IT operations, product owners and developers
• analyze incident impact, identify probable root cause and define workarounds
• drive problem management and continual improvement of business applications and processes
• ensure coordination and communication by upholding high incident and problem management standards for a timely issue resolution
• implement improvements on application automations, monitoring, statistics and telemetry
• uphold a knowledge database and contribute your subject matter expertise of supported IT products and services to stakeholders