OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact

We are seeking a Senior IT Support Engineer to join our new enterprise support organization in Sofia. In this role, you will support a product suite that helps our customers manage their critical IT infrastructure and operations. This includes monitoring public and private cloud deployments, managing modern enterprise networks, orchestrating hybrid cloud environments, and overseeing the lifecycle of virtual and physical servers, databases, and middleware.
As a Senior IT Support Engineer, you will:

Assist customers with complex technical support inquiries via chat, phone, and email.Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions.Collaborate with Product Engineering to identify defects and test software patches.Document interactions and solutions in the CRM system.Promote Knowledge-Centered Services by creating and updating knowledge base content.Mentor team members and contribute to their skill development.

What the Role Offers

Client Interaction: Engage with customers to address technical challenges, ensuring satisfaction and building trust.Problem-Solving Opportunities: Work on diverse technical issues that enhance your troubleshooting and critical-thinking skills.Collaboration: Partner with cross-functional teams to contribute to product and service improvements.Professional Growth: Take on leadership opportunities, learn cutting-edge technologies, and drive your career forward.

What You Need to Succeed

5+ years of experience in a technical support environment.Hands-on experience troubleshooting Windows/Linux operating systems.Strong diagnostic and analytical skills using tools like traces, dumps, and logs.Database knowledge (PostgreSQL, Oracle, MS SQL, Vertica).Familiarity with network and security protocols (TCP/IP, HTTP, TLS/SSL, REST API, SOAP, SAML).Virtualization skills (VMware, Hyper-V).Experience with cloud technologies (AWS, Azure, Google Cloud).Scripting knowledge (Perl, Python, Shell).Familiarity with High Availability (HA) and Disaster Recovery (DR) setups.Experience with Docker/Kubernetes.Exposure to web services and JavaScript.

One Last Thing
This role requires a proactive and adaptable individual who thrives in a fast-paced environment. As a Senior IT Support Engineer, you’ll have the opportunity to make a significant impact on our customers' success and OpenText’s offerings. Join us and be part of a team that’s shaping the future of IT Operations Management in the Enterprise Information Management space.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.