OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

 

We are thrilled to introduce our new Tech Support Centre in Sofia, dedicated to serving enterprise customers globally. Joining our Sofia team offers the chance to be part of a worldwide network delivering top-tier technical solutions to leading organizations.

Your Impact
We are seeking a Senior IT Support Specialist (for Server Automation) to join our IT Operations Management Support Team. In this role, you will support a product suite that aids our customers in managing their critical IT infrastructure and operations. This includes overseeing public and private cloud deployments, managing modern enterprise networks, orchestrating hybrid cloud environments, and managing the lifecycle of virtual and physical servers, databases, and middleware.

 

What the Role Offers

Assist customers with complex technical support inquiries via chat, phone, and email.Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions.Collaborate with Product Engineering to identify defects and test software patches.Document interactions and solutions in the CRM system.Promote Knowledge-Centered Services by creating and updating knowledge base content.Mentor team members and contribute to their skill development.

 

What You Need to Succeed
Technical Expertise

Hands-on experience troubleshooting Windows/Linux operating systems.Strong diagnostic and analytical skills using tools like traces, dumps, and logs.Database knowledge (PostgreSQL, Oracle, MS SQL, Vertica).Familiarity with network and security protocols (TCP/IP, HTTP, TLS/SSL, REST API, SOAP, SAML).Virtualization skills (VMware, Hyper-V).Experience with cloud technologies (AWS, Azure, Google Cloud).Scripting knowledge (Perl, Python, Shell).Familiarity with High Availability (HA) and Disaster Recovery (DR) setups.Experience with Docker/Kubernetes.

Preferred Skills

Familiarity with IT Operations Management tools and processes.Strong ability to manage multiple tasks and priorities effectively in a dynamic environment.Exposure to web services and JavaScript.

Qualifications

Bachelor’s degree in Science, Technology, Engineering, or equivalent experience.5+ years of experience in a technical support environment.Strong analytical, critical thinking, and communication skills.Proven ability to adapt to a fast-changing, dynamic environment.

 

One Last Thing
This role requires a proactive and adaptable individual who thrives in a fast-paced environment. As a Senior IT Support Specialist, you’ll have the opportunity to make a significant impact on our customers' success and OpenText’s offerings. Join us and be part of a team that’s shaping the future of IT Operations Management in the Enterprise Information Management space.

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.