Shanghai, Shanghai, China
44 days ago
Senior Key Account Manager_MA

Company Description

博世智能出行售后在中国提供“配件+诊断+维修站服务”的一站式解决方案,包括高品质的汽车配件产品、诊断设备和专业服务,业务涵盖独立汽车售后市场和主机配套售后市场。此外,博世汽车售后市场还与700多家在华合作伙伴,建立了由“博世车联专业维修站”、“博世柴油系统维修站”等组成的专业服务体系

Job Description

Job Summary

It is primarily responsible for managing and developing the client relationships. Their work involves gaining a deep understanding of the business strategy and business model, and developing and maintaining large accounts to meet business goals.

Job Responsibility

1. Responsible for new customer development, tracking and coordinating the entire project, signing sales contracts, and completing sales metrics. This includes identifying leads through effective market analysis and developing appropriate sales strategies.
2. Maintain effective communication with key people in large accounts, establish and maintain good partnerships, and improve customer satisfaction. They need to listen to and understand their customers' needs, provide the right products and services, and ensure customer satisfaction.
3. Gain insight into the company’s business strategy, business model, and needs scenarios to better provide solutions to customers and drive their understanding and use of the company’s products.
4. Coordinate internal and external resources, including communication with product managers and technical teams, to ensure customer issues are resolved in a timely manner, improving the overall user experience and competitiveness.
5. Responsible for regular customer visits and communications, maintaining and developing customer relationships. They need to focus on customer feedback and needs, provide quality pre- and post-conference services, and ensure customer satisfaction.
6. Forecast sales activity and revenue, develop sales strategies, explore secondary opportunities, and increase market share.
7. Participate in key customer development, relationship maintenance and after-sales service tracking, and establish a sales gateway.
8. Responsible for customer accounts receivable management, customer credit level monitoring and management of customer files.
9.  Interfaces with Engineering, Marketing and Product Development Teams. Works closely with Project Management team to realize customer project / program.
10. Sales Operational Excellence: continiously work on customer account, product portfolio, account receivable, sales forecasting and inventory management as well as increase sales price to improve business profitability.
11. Schedule and participate in tech suites, trade shows, and other product presentations. Sells full Service Solutions capability.
12. In close follow up with COEM oversea strategy and support COEM export business.

Qualifications

1. Bachelor’s degree in Business, Marketing or related degree desired.
2. Minimum of 3 years relevant work experience in sales position, preferably in automotive industry.
3. Good analytical and problem-solving skills.
4. Excellent skills in persuasion and negotiation.
5. Good knowledge of automobile systems and automotive industry.
6. Good initiative and ability to work independently.
7. Ability to understand financial information and analyze financial aspects of a deal.
8. Demonstrated experience and success working in a fast paced, matrixed environment satisfying multiple customers.
9. Proven record of accomplishment of meeting commitments with the highest standards of ethics and integrity.
10. An excellent team player.
11. Effective communicator, Able to tailor approach to audience.
12. Excellent verbal skills – logical and organized
13. Excellent project management/organizational skills
14. Historically, has demonstrated understanding the difference between giving a best effort versus doing what is necessary.
15. Proficient in Microsoft applications: Power Point, Excel and Word
16. Good verbal and written communications in both English and Chinese

Travel Frequency: National travel with reasonable frequency

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