The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Global Investigations (GI) is seeking a highly talented, self-motivated and analytical individual to serve the EMEA region. A key aspect of this role is to appropriately and accurately respond to lawful requests for customer information from law enforcement and government agencies relating to criminal activity globally. As well, where necessary, this role may include conducting complex investigations to identify financial crime patterns, trending, and typologies, and proactively working with internal and external partners, including law enforcement. This role requires prior experience liaising with regional law enforcement partners, regulatory agencies as well as the intelligence community as well as prior investigative experience with counterterrorism/ terrorist financing, cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events. This role also requires a self-starter with the ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary.

Job Description:

Primary Responsibilities:

Key initial point of contact for law enforcement and other government regulatory agencies in the EMEA region, with respect to properly responding to requests for lawful customer information.Prioritize and manage tasks across a variety of mediums including case intake and completion, law enforcement data request management, email queue, and any assigned escalations.Investigator - Liaison is expected to stay current with policy changes, and drive toward opportunities to enhance current policies and controls in support of the mission and purpose of the Global Investigations team.Produce high quality detailed document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed while managing sensitive or confidential information.As necessary, participate in initiatives and projects to identify patterns, trending, and typologies in support of the mission and purpose of the Global Investigations team, specifically supporting the EMEA region.Utilize knowledge, experience and sound judgment to conduct comprehensive, high quality end-to-end complex investigations to identify financial crime patterns, trending, and typologies impacting PayPal and the global user community.Engage and partner with internal stakeholders and external partners to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.Ability to present data to a group and testify in legal proceedings, as needed, regarding business records subpoenaed by law enforcement.

Qualifications/ Education/Experience/Skills:

Bachelor’s degree required or equivalent work experience.Strong working knowledge of PayPal and/or its subsidiaries, with experience in using PayPal and a strong belief in making the Internet a safe, viable means of commerce.Possess a high level of integrity, and be able to manage sensitive or confidential information.Capacity to make sound decisions and escalate issues as appropriate to senior management.Must be detail oriented, be able to prioritize and handle multiple tasks and meet deadlines.Ability to effectively communicate to groups at all levels. More specifically, the candidate should be able to explain the PayPal platform in laymen’s terms as well as handle more complex inquiries.Minimum of three years professional experience conducting investigations related to counterterrorism/ terrorist financing, cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events.lProven ability to analyze large amounts of data in order to report critical information.Ability to understand opposing points of view on highly complex issues.Proven knowledge of Anti-Money Laundering regulations and guidance such as the Bank Secrecy Act and USA PATRIOT Act.Advanced data query and analysis skills (SQL, SAS, Teradata, Hadoop, etc.).Prior law enforcement experience a plus.CAMS designation a plus;Fluency in written and verbal English is essential. One of the following languages is helpful: Polish, Russian, German, Spanish, Italian.Travel, as needed

Competencies:

Solid writing skills with ability to both write persuasively, and convey complex matters in clear and simple written formExpert oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levelsProvide suggestions and demonstrate problem solving abilities.Excellent project management, organizational, presentation and interpersonal skills;Ability to maintain composure under pressure and make sound decisions;Display a high level of professional judgment, commitment, integrity, and teamwork;Strong collaboration skills and ability to positively influence teams through a climate of change;Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business;Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.