You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

 

Function Description:

Global Commercial Services (GCS) Control Management COE team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

We seek to put the customer at the center of everything that we do by strengthening and enabling the customer experience by implementing control enhancements to meet AXP regulatory and policy expectations and eliminating the reoccurrence of issues. The team owns the overall governance and oversight responsibilities for various AEMP polices for GCS.

The team works closely with Global Risk & Compliance, Third Party Lifecycle Management (TLM), Global Supply Management (GSM), Technology and other key stakeholders as well as the leaders across GCS to ensure all activities comply with internal standards, policies and regulatory expectations

Purpose of the Role:

Analyst in this role will be the primary point of contact in GCS Control Management COE team for all work related to Third-Party Lifecycle Management (TLM) and delivering against their obligations under AEMP10 which has substantiate weightage in the Control/Compliance rating of business. This will include working closely with the TLM team as well as with GCS Third-Party Risk and Relationship Managers (TRMs) to complete TLM deliverables. The candidate will also be responsible for raising awareness and educating GCS business on TLM program/requirements and implement process improvements to ensure a robust TLM program for the business.

Responsibilities:

·             Ensure risks related to Policy Management (AEMP 10) are managed in line with regulatory & AXP expectations.

·             One of the primary focus will be to become a trusted advisor to GCS business explaining the rationale for policy related activities and the value that it brings for improving the business control environment

·             Ensure that GCS Control Management COE team is a trusted partner to GCS business in supporting them meeting their expectations, and in doing so, operates efficiently, leveraging center of excellence where applicable, but also ensuring strong business focus and presence.

·             The successful candidate will be required to collaborate closely with relationship managers to ensure that policy timelines are met and GCS Control/Compliance rating is protected. The incumbent will be responsible for monitoring TLM deliverables against all 3rd parties.

·             Raise awareness and educating business and Third-Party Risk and Relationships Managers (TRMs) on various requirements on TLM program. Create tools, resources and training as needed for Third-Party Risk and Relationships Managers (TRMs).

·             Partner with the Functional Team to take a pragmatic, practical and risk based approach to effectively balance policy obligations and control rating impacts against business growth implications

·             Work closely with various stakeholders to monitor changes and maintain accurate data

·             Support other management tasks including but not limited to: ‒
GCS Third Party Inventory completeness, driving completion of Post-Contract Ongoing Monitoring, timely Ongoing Monitoring Profile completion.

·             Ensure data repository is fully aligned with central policy team reporting. 

·             Minimum Qualifications:

·             Bachelor's Degree or equivalent

·             Good hands on experience on MS-Excel & PowerPoint.

·             2+ years of related experience. Experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference.

·             Proven track record of strong Stake Holder management with partners from different domains

·             Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

·             Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.

·             Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action.

·             Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.

·             Strong work ethic with an intense will-to-win and demonstrated personal excellence.

Knowledge of Platforms:

·             Microsoft, Process Unity, Ariba, Conga

Behavioral Skills/Capabilities:

·             Conflict Resolution

·             Effective Time Management

·             Attention to Detail

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.