Title: Senior Lead Software Engineer - 109519 Primary Location: India (IN) - Karnataka - Bangalore Job Grade: 08 Employee Referral Bonus: Referral Bonus will be provided as per Company's policy. **Duties** + We are seeking an experienced ServiceNow Lead including significant expertise in managing large-scale ServiceNow implementations and distributed enterprise applications. You will oversee ServiceNow deployments, integrations, and provide strategic direction for scaling the platform in complex distributed environments. + **Architecture & Strategy:** Define and own the ServiceNow platform architecture, ensuring it aligns with business goals and scales with future needs, including the development of enterprise roadmaps. + **Enterprise Integration:** Lead the design and implementation of complex integrations across enterprise systems, utilizing IntegrationHub, LDAP, SSO (Single Sign-On), multi-factor authentication (MFA), and federated identity management (SAML 2.0). + **Module Implementation:** Lead the end-to-end operation of core ServiceNow modules such as ITSM, CMDB, CSM, Virtual agent etc. ensuring that each module integrates with existing enterprise applications. + **Data & Process Automation:** Understanding of CMDB and Asset Management configuration, ensuring adherence to ITIL/ITSM frameworks. Understanding of automated processes using Event Management and Discovery to enhance operational efficiency. + **Governance & Best Practices:** Establish and enforce governance frameworks, coding standards, and best practices across the platform to ensure quality, consistency, security, and compliance. + **Advanced Reporting & Dashboards:** Drive the creation of advanced reporting, performance analytics, and executive dashboards to provide key business insights. + **Platform and Plug in Management:** Oversee the planning and execution of ServiceNow upgrades, ensuring new features are evaluated and effectively implemented with zero impact. + **Performance Planning:** Implement solutions that are within the guardrails of healthy platform performance ensuring high availability and reliability. + **Team Leadership:** Passionate about technical mentoring and coaching within and outside the team. + **Stakeholder Management:** Act as the primary point of contact for senior leadership, IT, and business stakeholders, ensuring that ServiceNow solutions are aligned with organizational objectives. + **Value Maximization:** Identify and pursue opportunities that enable the organization to maximize value on investment and work towards advancement of product. + **AI Adoption:** Exposure to ITSM specific solutions that leverage Generative AI and Predictive Intelligence. **Required** + Deep knowledge and hands-on experience with advanced ServiceNow implementations across ITSM, and CSM modules. + Proven experience with large-scale platform integrations, including REST/SOAP APIs, LDAP, SSO, OAuth, and external system data syncs. + Strong technical understanding of platform-level architecture, multi-instance management, and governance frameworks. + Good understanding of CMDB architecture and asset lifecycle management. + ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Technical Architect (CTA) is highly desirable. + Strong knowledge of ITIL best practices and service management methodologies (certifications like ITIL Foundation or Expert preferred). + Experience with Agile and DevOps, including tools like Selenium, Git, and Automated Testing Framework (ATF). + Excellent interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders. **Desired** + ​​​​​ **Microservices & API Management:** Hands-on experience with microservices, containers (Docker, Kubernetes), and API management tools for building resilient, distributed applications that communicate with ServiceNow + **DevOps & CI/CD:** Strong knowledge of DevOps practices and tools, including automated testing frameworks, and managing distributed deployments. **Education** + Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. + Around 10 years of IT experience, with at least 5+ years in a ServiceNow Lead or Architect role. **This Position will be posted till 21st February 2025.**