Senior Lease Administration Manager Job ID 187772 Posted 08-Oct-2024 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Allentown - Pennsylvania - United States of America, Atlanta - Georgia - United States of America, Austin - Texas - United States of America, Bethesda - Maryland - United States of America, Boston - Massachusetts - United States of America, Chicago - Illinois - United States of America, Cleveland - Ohio - United States of America, Dallas - Texas - United States of America, Denver - Colorado - United States of America, Houston - Texas - United States of America, Indianapoli - Indiana - United States of America, McLean - Virginia - United States of America, Minneapolis - Minnesota - United States of America, New York - New York - United States of America, New York City - New York - United States of America, Radnor - Pennsylvania - United States of America, Richmond - Virginia - United States of America, Springfield - Massachusetts - United States of America, Tysons - Virginia - United States of America, Washington - District of Columbia - United States of America, Washington, D.C. - District of Columbia - United States of America About The Role: This job is part of the Lease Administration. They are responsible for portfolio administration, daily operations, and managing relationships with internal and external customers. What You'll Do: •Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Lead all aspects of the recruiting and hiring of new employees. •Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department goal dates. Mentor and coach as needed. •Manage the process of producing timely and accurate client reports and services. Point of contact for all aspects of the client relationship. •Develop and implement process improvement initiatives. •Build and communicate standard processes and provide training for the team. •Establish a forum for ongoing review and refinement of methods of doing business. •Oversee both audit and implementation SWAT teams. Prepare detailed correspondence for clients regarding audit findings and make recommendations. •Review complex leased and owned portfolios to identify risk, audit, accuracy, and value. •Communicate directly with key partners on the status of accounts. •Review the quality of work produced by lease administration team members. •Participate in the preparation and delivery of RFPs to existing and potential clients. •Meet with large and high-profile clients to review services provided, propose additional services, and obtain updates. •Apply a broad knowledge of the business, own field, and how own it integrates with others to achieve team and departmental objectives. •Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to embrace a different point of view while being guided by policies and departmental plans. •Identify and solve technical and operational problems of complexity. •Understand and recognize the broader impact across the department. •Improve and change existing methods, processes, and standards within job subject area. What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Bachelor's Degree preferred with 10-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Knowledge of Yardi Voyager strongly preferred. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job field, multiple job fields, and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills and an advanced inquisitive mentality. Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why CBRE? When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Lease Administration Manager position is $140,000 annually [or $67.31 per hour] and the maximum salary for the Senior Lease Administration Manager position is $160,000 annually [or $76.92 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. The application window is anticipated to close on 10/12/2024 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)