Job Description

Position Summary

As a member of the department management team, the Sr. Account Manager contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Creative, Digital marketing, Sales & Marketing) to support enterprise-wide business objectives. Works with a degree of independence, managing the creative delivery and project management needs across brands and businesses.

Specific Job Summary

The Sr. Account Manager manages a team that works with internal business partners to gather project requirements and implement execution strategies to meet the business objectives. As a business partner, the Sr. AM reviews the business strategy, objectives and facilitates the initiation of the creative process. Serving as the senior manager within the Account team, this role ensures client satisfaction, the cross functional process management within B&D and oversees the creative execution of projects from concept through completion. Working with the brand leaders, ensures the creative solution meets the partner’s strategy, schedule and budget expectations while ensuring brand and legal standards have been met are critical responsibilities of this position.

Expected Contributions

Assists in the development of operating plans and workable business processes for own departmentManages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Works to enhance the organization’s capabilities through effective staffing and development of others by:anticipating staffing requirements based on workload and resource allocationusing appropriate MVW interviewing tools to hire the best managers available from inside or outside.setting and maintaining high standards for team and individual performance.providing timely coaching and feedback.making and rewarding distinctions in performance.Assists more senior associates in achieving business results by:acting in a consultative fashion to implement programs impacting the broader organization.assisting in the development and communication of broader organizational goals.achieving results against budget within scope of responsibility.taking calculated risks to move the department or team forward.developing and using systems to organize and keep track of information.balancing the interests of own group with the interests of the organization.working with others to identify and remove barriers to success.Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.Performs other duties as appropriate.

Specific Expected Contributions

Works with brand team to secure marketing briefs and document project requirementsEnsures all stakeholders are aligned prior to project initiationCreates project plans, including setting targets for milestones and meeting deadlinesDelegates tasks to team members best positioned to executeCommunicates with senior leadership on high profile project timelines and statusIdentifies requests that require higher level brand inputAdheres to client service level agreements in concert with the business and tracks resultsAssists in developing processes, evaluates efficiencies, and refines as necessaryMeasures client satisfaction regularly and proposes action based on resultsHelps to create department performance measurement standards and reports regularlyFollows SOPs and applies consistentlyDirectly manages and delivers on customer communications needs on time and on budgetImplements communications execution strategies through the standard department processesBuilds strong relationships across functional teams built on respect and trustHas extensive knowledge of businesses, products, and brandsManages project schedule templates in workflow systemFollows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmationAssists in developing communication plans and strategies for efficient project status reportsFollows review processes to ensure quality, consistency, brand standards and legal complianceUses tools that capture, evaluate, and utilize customer feedbackWorks collaboratively across teams to exceed customer expectationsProvides clear feedback to team and individuals on job performance and client-related issuesParticipates in creative team presentations to internal customersParticipates in and contributes to overall communications planning processCommunicates established business strategies to the creative teamRecognizes creative executions that may not align with brand requirementsWorks with brand partners to gather and share program resultsTakes ownership of client programs and proactively organizes/coordinates efforts between componentsIdentifies/resolves issues in advance and knows when to elevateIdentifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.)Partners with the business leaders to develop execution strategiesKeeps creative team, management, and client up to speed on program progressMotivates team to exceed expectations

Specific Candidate Profile

Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience requiredProcess development and management experience requiredExperience leading cross functional, cross channel projectsDemonstrated ability to manage several projects simultaneously, involving various operational units. Bachelor’s degreeExtensive organizational skillsStrong interpersonal skillsAbility to prioritize and juggle multiple tasksCustomer focusedProject management skills requiredCollaborativeStrong people management skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.