Who we are looking for:
The Senior Technology Manager’s primary responsibility is to partner with their business areas and provide technology solutions and services that help deliver CarMax’s strategic mission and plans. This position will direct and manage the strategic planning, software development, implementation, administration and maintenance for a large suite of application systems and solutions that focus on online search at CarMax. This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled associate experience.
E2E Engagement Program at CarMax is focusing on delivering the best customer engagement experiences using digital communication and with associates. The senior manager position is specifically focusing on the funnel when CarMax progressing customers to ensure they received personalized and informative guidance with digital communication and associate assistance. Specifically, the senior manager will oversee two teams – Unified Communication team over Progress and transact, and Associate Work Management (AWM) team. The senior manager will work closely with progress activity experience teams, DSML, retail operation and CCT team to deliver the iconic customer experiences
Position Requirements:
Strategic planning and results focus
Identify the appropriate goals for the teams
Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
Communication
Partner with business stakeholders, peer groups, the Technology management team and key associates.
Present the vision to executive management.
Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.
Team Leadership and Development
Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.
Create clear role expectations and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy
Technology
Continue to grow one’s knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passionate about information technology
Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
Good listener – weighs input from multiple perspectives when forming opinions and recommendations
Collaborative and team oriented work approach
Experience gaining consensus among a large, diverse group of stakeholders
Experience managing, training and mentoring others in Technology software development and SaaS/Software Package implementation best practices.
Able to easily motivate and inspire team members, peers, stakeholders and executives
Innovative; thinks beyond boundaries
Analytical; solves problems at root cause and prioritizes effectively
Continuous learner and improvement mentality; never satisfied
Comfortable speaking to large audiences and executives
Flexible and open-minded; proactively seeks input from others
Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
Handles constructive criticism with ease; adapts easily and efficiently to change
EDUCATION and EXPERIENCE:
BS/BA degree - Technology related, preferred
7+ years of experience in Technology with 5+ years of application systems development and implementation
3+ years’ experience managing direct reports
3+ years’ experience in at a large online company (preferably ecommerce)
Experience working with Salesforce teams, customer 360, and data warehouse is preferred
3+ years of experience required leading software projects leveraging Agile practices, required
If think this is you, let us know and apply!
Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Technology Hub and have a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.