Responsibilities:

Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.

-Maintain & refine existing day to day operations-related automated reports

-Provide visibility in daily operations and critical support during campaigns

-Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable

-Aggregating data from various sources and draw out insightful data for the next course of action

-Work with the internal team to address the pain point faced by buyers and sellers

-Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.