Company

Cox Communications, Inc.

Job Family Group

Marketing

Job Profile

Sr Manager, Web Development

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Campaign Build Senior Manager leads a high performing team that is responsible for the building, coding, producing, and testing of marketing and operational email and SMS communications according to the campaign strategy; using either JavaScript, HTML coding and/or a building tool during the digital assembly process. This team also monitors and verifies the accuracy of campaign content, initiates QA, schedules, and deploy the campaign. This is a unique opportunity to have a hands-on role in shaping and innovating the customer experience that results in over 600M impressions per year through our 1:1 channels.

The successful candidate must be a self-starter and proven leader who possesses a strong record of accomplishment in operations and technical build functions. This role will also provide thought leadership in process improvement, automation, and technology capabilities.

What You’ll Do  

Leads a team of individuals responsible for building, testing, and deploying 1:1 communication across the enterprise including Direct Mail, Email, SMS, Push Notifications etc.Understands best practices for customer communication technology capabilities and how workflows built in Adobe Campaign to be able to deliver detailed requirementsDesigns, codes, and tests responsive email templates using HTML/CSS for optimal rendering across multiple email clients and devicesDesigns, codes, and tests Marketing and Operational emails and SMS including, but not limited to, acquisition/upgrade campaigns, product notifications, payment reminders, cancellation notices, new subscription updates and account maintenance.Proactively identifies and remedies issues of common email rendering bugs and quick workarounds.Configures and deploys email campaigns using Adobe Campaign Classic, ensuring proper delivery type, and scheduling. Confirms successful delivery by monitoring ACC deployment report.Conducts thorough quality assurance (QA) testing to verify the accuracy of, functionality, and performance of email campaigns across different environments and devices.Tracks and manages the creation of functional designs and templates; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROIProvides strategic leadership and drives change for build process improvement and automation initiativesTracks/refines execution SLAs and manages capacity for the build teamBuilds strong relationships with transparent and timely communication between project stakeholders to set and maintain expectations for delivery objectives, scope, and timingDevelops a process for effectively mitigating risks and resolving issues related to project deliveryDevelops methods to measure stakeholder satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meet customer expectationsFacilitates program-related meetings and executive-ready presentations to senior leadershipExercises strong organizational leadership skills with direct reports and other subject matter experts

What’s In It For You  

At Cox, we reward your hard work with meaningful benefits.  

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!  

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.  

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.  

Who You Are  

Minimum 

Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field3+ years’ experience in management or leadership roleProficiency in HTML/CSS/JavaScript coding, including hands-on experience deploying email and SMS campaign deliveries within multi-channel marketing applications like Adobe Campaign, SFMC, etc., coupled with the ability to independently code and troubleshoot HTML/CSS without reliance on WYSIWYG editorsSolid understanding of dynamic email content, personalization techniques, and email marketing automation workflows using JavaScriptExperience with rich-media personalization elements featuring real-time content, including proficiency in live content platforms (Liveclicker, Movable Ink, etc.) Expertise in technology delivery methodologies and process improvementAbility to define and execute technology capability roadmapsBasic understanding of testing and QARequires knowledge of Microsoft Office and some use of database and project management tools, preferably AirtableAbility to set clear team objectives, motivate, and lead a high performing teamRelationship building and collaboration skills to effective work with teams and leaders throughout organizationExperience serving as a liaison with key external vendors and internal boundary partners.Demonstrate excellent verbal and written communication, with ability to adapt to different audiencesStrong work ethic with the ability to adapt to the situation, be flexible, resourceful, and nimble in terms of work planning, and the ability to think quickly on your feetDemonstrated ability to work with a sense of urgencyAbility to foster and work in an inclusive environment

Preferred  

Bachelor’s degree in Marketing, Computer Science, Information Technology Management, or related disciplineExperience in the telecommunications industry  Prefer certification and/or experience in Adobe Campaign.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.