The Senior Manager, Center Optimization will be responsible optimally positioning Concentra’s IT organization consistent with the centers’ need to integrate operational and clinical processes with current and future technology. In this position, you will analyze technology dependent processes, identify areas for improvement, and implement changes to increase efficiency and productivity. You will lead the Center Optimization POD as Product Owner and work closely with other cross-functional teams in developing strategies to optimize related workflow. Foremost, the position will create a culture of high performance and center up-time and drive real business outcomes for Concentra Medical Centers by ensuring technology works to meet our centers’ goals and objectives. This job will have continuous focus on our medical center’s hardware, software, and networking requirements to ensure that technology and processes are optimized. Furthermore, this job will require overseeing key strategic initiatives, project management, operations, and communications. Assist clinical and operations in understanding and mapping technology with existing or new workflows.
Responsibilities Work with center leadership and IT SMEs to develop a deep understanding of center technology - hardware, software and networkingCoordinate and help implement initiatives to ensure technology is up to dateWork quickly to help troubleshoot and facilitate solutions when there are technology issues in the centersAnalyze current technology and identify area for improvementHelp design and implement new processes to increase IT's ability to improve efficiency and productivityCollaborate with cross-functional teams and PODs to implement process changesMonitor and measure process performance and report on progressIdentify and mitigate process risks and issuesCoordinate with corporate communications on communications to keep all colleagues aware of technology issues and statusUtilize discipline and organization to consistenly execute plans on time and within budget Qualifications Education Level: Bachelor’s Degree ; Major: Business, Marketing, Economics, Information Systems, HealthcareCustomarily has at least 8 years of operations experience in the healthcare industry, preferably in an Occupational Medical setting, hands-on clinical systems experience (i.e. EHR, Practice Management) a plus. Additional DataThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
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