JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Manager, Communications is a member of the Work Dynamics communications team with focus on the Work Dynamics Americas Data Center and Critical Environment Division.

This individual will lead the planning and execution of employee and executive communications (internal/external communications for Division President; select client messaging) for the Work Dynamics Americas Data Center and Critical Environment Division in the Americas, as well as contribute to select Americas-wide programs. This role manages engaging, informative and inspiring communications to employees that enable change and transformation while supporting employee engagement and retention; and external communications that strengthen each industry’s market presence and support marketing campaign efforts. This role understands key messages and business challenges, translates them into clear and crisp messaging points on behalf of the Work Dynamics Data Center and Critical Environment Division President, and adeptly guides and supports executives through communications initiatives.

This role will also lead account communications for one of the Division’s largest accounts and will be responsible for developing a communications program that amplifies the client experience, articulates JLL’s value proposition and informs and engages account team members, working closely with the Account Director.

This individual has the presence and stature to act as a trusted advisor to senior executives. This role will report to the Americas Communications Lead for Work Dynamics.

Essential responsibilities

Understand and clearly articulate Global and Americas goals and objectives in relation to Work Dynamics’ mission, values and strategic direction in all communications—adapted as needed to land with division audiences.Develop, execute and measure the effectiveness of divisional all-employee and executive communication strategies and programs, including those that support Global and Americas initiatives. Develop robust strategic communication plans that align to Global and Americas that include digital, on-demand and multi-channel execution; introduce and implement new ideas and best practices to ensure channels and content stay relevant and approachablePlay a key role in promoting account personnel stories, wins and successes to regional, business line and enterprise-wide communication channelsParticipate in enterprise-wide communications initiatives, including adopting new channels, developing centralized resources and being an active member of the communications community.Assist with the planning, execution and content at marquis client events and leadership meetings on sitePrepare scripts and presentations for executive-level speaking engagements, including internal and external eventsSuggest social media topics relevant to each executive’s area of expertise to Public Relations (PR) colleaguesSupport PR in identifying and preparing for executive-level speaking engagementsManage the industry division’s major intranet, collaboration sites and internal communitiesProvide strategic counsel to business leaders on communications issues and change management programsCollaborate with Americas-region counterparts to ensure aligned and consistent messaging drives desired results across divisions, geographies and partnering business linesWork closely with the Work Dynamics global communications team to elevate people stories, plan content for events and ensure our messaging is professional, consistent and aligned with best practices, metrics and channels in the global communications platform.Work in partnership with industry marketing leaders to align communications for industry messaging, marketing strategy and client engagement emails to share relevant thought leadership, events, research, etc. as aligned to business goals/needsHelp other teams within the division and guide on-account communications managers within your division to elevate their communications, templates and protocol and connect them to playbooks and firm-wide best practices

Candidate profile

8+ years related experience as a communications manager, this person has a well-rounded strategic communications background. Key attributes and skills include:

Excellent writing and editing skills, and verbal communicationCollaborative disposition; ability to solve problems constructively and proactively to achieve a positive outcomeCreative problem solver and self-starter with demonstrated agility, bias toward innovation and ability to drive changeBachelor’s degree in communications, PR, journalism or related fieldMarketing, communications and/or journalism experienceCommercial real estate and/or technology industry experience preferredBackground working in a matrixed organization preferredExperience managing multiple communications channels and reaching disparate audiencesExperience in change communications and working across geographiesStrong stakeholder management skills and ability to navigate and promote multiple priorities of senior leaders concurrentlyProven ability to deliver excellent results in a fast-moving, ambiguous environmentAbility to work confidently, collaboratively and effectively with all levels of employeesUnderstanding of and commitment to client service

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.