At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Role:
Community Strategy Development
Develop and refine the overall community strategy, aligning it with the company’s business goals and objectives. Analyze user behavior, community health metrics, and trends to inform strategic decisions. Collaborate with cross-functional teams (product, marketing, customer support) to integrate community initiatives seamlessly.Team Leadership and Management
Lead a team of community managers and moderators. Set clear goals, provide mentorship, and foster professional growth for team members. Oversee day-to-day community operations, ensuring a positive user experience.Community Architecture and Design
Maintain the community ecosystem, including forums, social media groups, and other platforms. Evaluate and implement recommended community design improvements. Define community guidelines, policies, and best practices. Optimize community structure to facilitate engagement and knowledge sharing. Collaborate with revenue-focused teams to align community efforts with business models.User Insights and Feedback Loop
Gather insights from community members to influence product development and enhancements, business decisions, and marketing efforts. Implement feedback loops to ensure user needs are addressed effectively.Customer Advocacy
Champion the voice of the customer within the organization. Assess current customer advocacy program, recommend improvements, and deploy changes. Advocate for user needs, pain points, and suggestions during product planning and decision-making. Partner with Sales leadership and organization to identify and surface customer stories.Community Health and Performance
Monitor community health metrics (e.g., engagement, retention, sentiment). Identify areas for improvement and implement strategies to enhance community performance.Stakeholder Engagement
Engage with executive leadership, product managers, and other stakeholders to advocate for the community. Communicate the impact of community initiatives on business outcomes.Your Experience:
Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business). Proven experience in community management, preferably within the software industry. Strong strategic thinking, data analysis, and problem-solving skills. Excellent communication and collaboration abilities. Leadership experience, including managing teams. 5-7 years of relevant experience in community management, customer advocacy, or related roles.ABOUT OUR COMPANY
SolarWinds is a leading software provider committed to empowering users through our innovative products. Our user community plays a pivotal role in shaping our offerings, and we’re dedicated to fostering a vibrant and supportive community environment.
We’d love to hear from you if you meet the qualifications and are passionate about community strategy, user engagement, and driving business impact.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice