The Red Hat Services team is looking for a Senior Manager to join us in NOLA leading the Consulting Practice. In this role, you will guide and run our consulting services business, which includes both technical consulting and project management services. You'll help us evolve and grow our Services team to engage across IT environments and offer strategic services together with our technology solutions. You will ensure sales alignment and integration, promote the services business model, offerings, go-to-market, operations, and you'll provide leadership and organization management. You’ll work closely with the Red Hat Sales team to promote sales and business development for Services teams across the region. As a NOLA Consulting Practice Manager, you will be responsible for growing the business, keep Consulting Associates enabled and ready to deliver high quality engagements while managing financial KPIs of the business and working with new products & technologies and delivering strategic projects with customers.

 

What you will do:

Manage the financial performance, including tracking and reporting in regards to booking, margin, revenue, and sales forecasting from both partner and contractor relationships and internal delivery channels

Transform and enable services teams and partners to move from a single-solution focus to a multi-offering and solutions-oriented approach

Oversee and implement systems, policies, and processes to ensure standardization, optimization, and legal and fiduciary compliance

Plan, guide, and manage the deployment of new consulting engagements and marketing initiatives

Work with sales managers and sales account managers to promote the services in large and complex enterprise and corporate accounts

Be engaged through a two-ways approach with services sellers, receiving and providing constant feedback and be responsible for the overall quality of the services rendered to our customers

Embrace and implement global strategies and offerings aligned with Latam Services strategic directions

Scale the business to meet our future strategic goals

Advocate value-selling and solutions-selling approaches

Ensure great connection between Consulting delivery team and Go To Market team

Be a speaker in large industry events to represent Red Hat Consulting Services in NOLA region

Manage associates based on Chile, Peru and Argentina thus customers in additional countries such as Uruguay, Paraguay

Establish trusted relationships with stakeholders from different areas to solve problems (Sales, Legal, Finance, Operations, Support, Marketing, etc)

Drive revenue stream and cost control initiatives

Drive marketing initiatives to support the business evolution in NOLA

Drive Community of Practices to foster collaboration and innovation across the teams

Be a Agent of Change to implement new structures or rebuild teams whenever necessary

Be deeply connected with market changes, seeking to take advantage of these movements and adapting the Consulting team to be a multidisciplinary and multicultural team ready for employment. i.e. Solution selling and LAER model
 

What you will bring:

10+ years of experience working in the IT professional services industry

5+ years of experience with people management and consulting practice management

Port-graduation or MBA in strategic Business Management, Sales management or similar courses is a plus

Consistent record of growing a successful consulting business

Proven customer-facing and consultative skills

Technical background working as an IT professional to relate and earn credibility with the Consulting team

Business development and go-to-market experience

Ability to deal with ambiguity in a fast-moving business environment

Ability to connect with regional and global teams to drive business strategy and execution plans

Excellent collaboration, communication, and persuasion skills

Good knowledge about subscription model,  consumption model and adoption practices

Good knowledge about open source model and key Red Hat solutions

Good knowledge about Open Practice Library

Availability to travel to visit customers and internal teams across NOLA or LATAM region

Fluent in English

Professional level of Portuguese is a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.