Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

About the Role

The Senior Manager, Copy oversees copywriting and editing for Williams Sonoma and Williams Sonoma Home. Working cross-functionally with our partners in website operations, creative, merchandising, and PR, the Senior Manager writes, reviews, assigns and edits copy across marketing channels, including PIPs (Product Information Pages), catalog, retail signage, email marketing. brand packaging and special projects. This position reports to the Director, Creative Services.

 

Responsibilities

Performance Management Oversee direct reports (including PIP editors and proofreaders), facilitating information-gathering with cross-functional teams Supervise freelance copy team, creating copy briefs, gathering information, assigning work, and editing copy as needed Ensure projects meet business and creative deadlines Continually maintain, drive and evolve team processes to support creative efficiencies and standards — including the exploration of time-saving AI tools Guide and develop the copy team, fostering a culture of innovation, collaboration and growth Brand Voice Management Oversee the expression of Williams Sonoma and Williams Sonoma Home voice, tone, and messaging on PIPs to engage, inform and inspire customers Create and maintain copy style guides for Williams Sonoma and Williams Sonoma Home Writing and editing Work with PIP editors to develop and implement copy templates that highlight design, quality and craftsmanship Write and proofread copy Ensure consistent messaging across channels Optimize copy for SEO best practices in collaboration with SEO, site ops, and Content Director Work closely with the Sustainability team to efficiently market sustainability certifications, updating website and PIP pages each quarter

 

Criteria

Bachelor’s degree in English, literature, communications, journalism, marketing or related field 10+ years writing experience in a lead copywriting role for an agency or brand (required) Experience managing freelance writers (required) Excellent creative writing, research and editing abilities  Highly organized and detail-oriented Familiarity with Chicago Manual of Style and AP Style  Prior experience working on highly recognized, industry-leading brands (preferred) Knowledge of food/cooking/entertaining (preferred) Knowledge of SEO writing best practices Experience working with content management systems and Figma Exceptional resourcefulness and ability to find solutions to complex issues Ability to think conceptually, ensuring creative tone/voice support the brand voice and key objectives of the season—and are appropriate for all channels   Strong interpersonal skills to collaborate with cross-functional partners and ensure copy/voice align with brand strategies A commitment to being a self-starter and staying focused in an extremely fast-paced, deadline-driven environment  Excellent prioritization skills, with ability to handle multiple projects across several seasons/packets/channels  Experience working with all levels of business partners  Exceptional teamwork and project management skills A creative, positive and flexible attitude  This role requires being onsite in the Van Ness office Monday through Thursday 

 

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. Our associates are encouraged to bring their authentic selves to work, so they can be their best and achieve their personal and professional goals.   We make inclusivity a cornerstone of our culture by welcoming associates with diverse cultures and backgrounds and celebrating them, together.  We nurture an open, inclusive environment for all. Our differences—whatever they may be—are valued, explored, and appreciated. Together, we’re creating a more just and inclusive company culture where the only criteria for advancement are: 

The quality of our work The contributions we make to our teams and the business Our ability to lead and connect

We firmly believe that working in a culture focused on diversity, equity, and inclusion (DEI) spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Outside of WSI, we recognize the importance of playing a part in our communities through partnerships, collaborations, and commitments to a more just and inclusive world.

 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands A 401(k) plan and other investment opportunities Paid vacations, holidays, and time off to volunteer Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities  Resources for self-development Advisor (Mentor) program Career development workshops, learning programs, and speaker series              

 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $120,000 - $125,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.