Requisition Number: 188744 

Job Description

Cintas is seeking a Senior Manager, Customer Experience. This role is responsible for Cintas’ Voice of Customer and Insight programs across all Cintas business units. These customer-focused programs are designed to provide teams across the organization with an understanding of, recommendations, and strategies for enhancing the experience customers and prospects have with Cintas. As the leader of a Voice of Customer team, this role is responsible for the overall design, management, implementation, analysis, and reporting of VoC programs and delivering strategic insights and direction to the organization and leadership. This role will collaborate with cross-functional teams to ensure efforts across the organization are grounded in relevant customer insight that ultimately drives loyalty and growth from our customers.

Skills/Qualifications

Requirements:

Bachelor’s Degree in Business (Marketing, Market Research, Business Operations, Preferred) 8+ years’ experience and success working in Customer Experience, Loyalty Measurement, Market Research, Customer Success, or another relevant field Ability to collaborate across teams and work in a fast-paced environment.

 

 

Cintas offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry.  One of our medical plan options is even offered at zero cost to our partners.

Additionally, our employee-partners enjoy:
•    Competitive Pay
•    401(k)/Profit Sharing/Employee Stock Ownership Program
•    Disability and Life Insurance Packages
•    Paid Time Off and Holidays
•    Career Advancement Opportunities

 

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

 

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.

 

To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?

 

Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

 

Job Category: Marketing and Creative Services 
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift