A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Data Analytics and CRM

We are currently seeking a high caliber professional to join our department as Senior Manager, Data and Analytics Risk

Principal responsibilities:

Lead a team of data analytics professionals to develop and deploy data-driven analytics solutions including (but not limited to) ad-hoc analysis, self-serve visualization, automated data solutions, machine learning and AI to address Financial Crime Risk (FCR), Sales Conduct Risk and Internal Fraud Risk and Controls.Design and deploy guideline, framework, and process to ensure the above solutions can be integrated into fraud management and fraud operation processes with closed-loop monitoring and ongoing improvement.Identify emerging FCR risk and new MO, actively and proactively respond with end-to-end data analytics initiatives, recommend and implement changes in controls and processes to minimize financial crime risk and customer losses.Continuously raising the detection control standards across the end-to-end customer journeys and strengthen risk mitigation controls.Develop agile working model to respond to ever-changing fraud risks and challenges nimbly and effectively.Collaborate influence a wide range of partners / stakeholders from technology, business owners, compliance as well as senior management.Drive talent development, cultivate innovative environment and uplift analytics capability through effective application of modern big data, machine learning methodology and visualization tooling.Adhere to HSBC policy, procedures and control requirements.