Senior Manager, CXM Analytics\n

Conduent is seeking a dynamic Senior Manager, CXM Analytics to lead our global team of over 30 analysts in delivering high-impact customer experience insights to our clients and internal teams. This is a critical leadership role that will drive our value-added services, ensuring we continue to enhance client relationships and contribute to Conduent’s overall growth strategy.

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We are looking for an inspirational leader—someone who is both strategic and hands-on, data-driven and people-focused. This leader will not only push the team to drive innovation and actionable insights but will also foster an environment of engagement, learning, and collaboration.

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Key Responsibilities

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Leadership & Team Development

\n\n Inspire, mentor, and develop a global team of analysts, ensuring they remain highly engaged and motivated.\n Foster a culture of curiosity, continuous learning, and high performance while ensuring the team feels valued and supported.\n Lead team expansion efforts, attracting top analytical talent to enhance Conduent’s customer experience insights and impact.\n\n

Analytics Strategy & Execution

\n\n Define and drive the CXM Analytics vision and roadmap, ensuring alignment with Conduent’s business strategy.\n Oversee the development of actionable customer insights, leveraging advanced analytics, predictive modeling, and data storytelling.\n Partner with internal stakeholders (Operations, Finance, Sales, Transformation) to translate analytics into business value and drive decision-making.\n Ensure standardization, accuracy, and scalability in analytics processes and reporting across all clients.\n\n

Client Impact & Growth

\n\n Position the CXM Analytics team as a value-added partner to clients, showcasing how insights drive customer experience improvements, revenue growth, and operational efficiency.\n Work with sales and account leadership to integrate analytics as a key differentiator in client proposals and renewals.\n Continuously identify new analytics solutions, tools, and methods to enhance the depth and impact of insights provided to clients.\n\n

Innovation & Operational Excellence

\n\n Identify opportunities to automate and enhance analytics processes, ensuring efficiency and scalability.\n Drive innovation in speech/text analytics, customer sentiment analysis, and AI-driven insights to enhance CXM offerings.\n Establish and enforce best practices in data visualization, storytelling, and KPI measurement.\n\n

What We’re Looking For

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Experience & Skills:

\n\n 10+ years of experience in analytics, business intelligence, or customer experience management, with at least 5 years in a leadership role.\n Proven track record of leading and scaling analytics teams in a global environment, ideally in a BPO, CXM, or consulting setting.\n Strong analytical mindset with expertise in data storytelling, advanced analytics, and CX metrics (NPS, CSAT, CES, etc.).\n Ability to bridge the gap between data and business impact, influencing senior leaders and clients with compelling insights.\n Experience with Power BI, SQL, Python/R, speech/text analytics tools, and AI-driven CX insights is a plus.\n Exceptional people leadership skills—able to push the team to deliver excellence while creating an environment where they thrive.\n Growth-oriented mindset, with the ability to drive analytics as a revenue-generating function.\n