Position Summary...
What you'll do...
We’re looking for a Senior Manager of Creator Operations, who will be responsible for developing Walmart Creator’s operations, brand safety and creator care strategy. This role will include leading platform operations, analyzing data insights, developing data processes, optimizing our brand safety strategy, team management, and more! You’ll be driving a Creator-centric culture ensuring the highest level of service and support across all touchpoints.
You’ll work closely with our business, product, tech, and cross-functional teams to foster and manage our creator relationships and influence the development of multiple platforms. You will work on one of the most entrepreneurial marketing roles at Walmart, expanding our creator ecosystem and solidifying our position as a leader in the content-to-commerce space.
You will make an impact by:
Drive business operations for creator channel, inclusive of iterative strategy & framework, full funnel P/L management, budget management, financial reporting and activation.
Lead, mentor, & partner closely with a team of dedicated operations leads, setting high standards brand safety, customer care, and operational excellence.
Own strategy surrounding brand safety, creator comms, and Walmart Creator operations with the intent of providing end-to-end white glove service for Creators. Establish and track against KPIs. Accurately forecast economics of creator efforts, maximizing chance of success and minimizing risk to the business.
Work closely with product team to understand product roadmap and create comprehensive business plans that align with product launches and updates. Lead GTM strategy for all feature launches to ensure positive creator adoption.
Lead integration and development of internal measurement models, dashboards and programs
Forecast economics of creator efforts, refining roadmaps based on a measurement framework and minimizing risk to the business.
Proactively identify potential issues and risks to brand reputation and/or platforms, and develop and implement preventative measures.
Determine Creator care success benchmarks and establish methods of measurement and tracking.
Manage vendor relationships through negotiating contracts, managing performance, metrics and identify opportunities for collaboration and mutual growth.
Partner closely with project manager managing timelines across teams and leaders and communicating to counterparts.
Leverage data, insights and measurement to constantly optimize, as well as socialize and advocate insights and broader strategy internally to stakeholders and leadership. Provide actionable insights based on data analysis and communicate immediate business growth opportunities to relevant stakeholders.
You’ll sweep us off our feet if you have:
Technical Experience working with Product teams
A strong track record of leading and developing high-performing teams, and driving collaborative success
Minimum 3 years supervisory experience
Minimum 8+ years of work experience in a related area (e.g. Influencer Marketing/Advertising/Digital, Operations, Business Development or e-Commerce and retail)
Established industry relationships and experience working with executive level business and marketing leaders within client organizations, particularly across media, retail, and/or e-commerce.
Effective communication skills – you’re equally comfortable hopping on the phone with a new potential partner, meeting them in person, or following up (with a “make things happen” attitude)
Highly organized and detail-oriented, with eye towards building new processes and frameworks that enable efficiency and scalability
Builder mentality, ability to build programs from the ground up and self-start with little direction. Forward-thinking and skilled at building proactive strategic frameworks.
How you’ll thrive at Walmart:
Performance-based incentive awards
401k with company match
Discounted employee stock purchase plan
Paid parental leave,
New surrogacy & adoption benefits
Unlimited Flex Time Off
Working alongside a diverse group of collaborative and innovative team members
Opportunity for growth and development across several areas of the Fortune 1 organization
And much more
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $108,000.00-$216,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Marketing, Business, or related field and 3 years’ experience in marketing or related field OR 5 years’ experience in marketing or related fieldPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Digital marketing (for example, affiliate marketing, display advertising), Leading a cross-functional teamPrimary Location...221 River St, Hoboken, NJ 07030, United States of America About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.