SUMMARY:

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations site to achieve output and quality objectives for multiple field service shops (2 or more) or one shop with increasingly large sales and complexity. This role is responsible for hiring, training, and coaching a team of five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration. 

JOB DUTIES

Manages and review all operating expenses at each responsible location.

Manages hiring and firing of all personnel at reporting locations.

Manages all inventory items assigned to each location.

Oversees and review all safety and financial audits.

Makes sure each location has a schedule board and it is updated daily.

Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.

Monitors performance metrics and allocates resources as necessary to ensure high-quality service at optimal efficiency.

Provides coaching and feedback to all employees.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and fifteen  (15) or more years of related experience or an equivalent combination. At least ten years experience must be in a production environment.

KNOWLEDGE, SKILLS, ABILITIES

Specific knowledge of field service duties required.

Ability to work with the team in the field when the need arises.

Ability to maintain a positive attitude and productive, driven work ethic required.

Strong interpersonal, analytical, and problem-solving skill required.

Ability to remain calm and clear-headed in an emergency required.

Good communication skills required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

SUPERVISORY RESPONSIBILITY:

5-10 Direct Reports

More than 10 Direct Reports

BUDGET RESPONSIBILITY:

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.