**Job Title** Senior Manager, Governance **Job Description Summary** This position is responsible for the C&W governance and compliance with the Humana MSA and associated Playbooks, Policies, Procedures and Manuals, working with Senior Leadership to achieve expected outcomes. **Job Description** **Will need to be able to travel to** **Louisville monthly** **Knowledge and Experience** + Excellent organizational skills, ability to prioritize appropriately + Excellent communication skills and ability to convey clear insight and thought leadership + Strong interpersonal skills / ability to team with others to facilitate change + Ability to coordinate and independently manage multiple tasks efficiently + Ability to be Client facing and work with Senior Leaders on account + Strong time management and collaboration skills + Advanced proficiency in Microsoft Office Suite + Ability to ask the right questions without having extensive knowledge in a particular business area **Principal Responsibilities** + Support the Executive Account Director in delivery of responsibilities related to Master Services Agreement, including critical deliverables and activities due to client throughout the year + Works with Senior Leadership Team to ensure delivery of key events and meetings with Client + Assure that operational Playbooks are maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and procedures + Assist teams in determining the need for and developing requests for change within established Governance procedures + Interface directly with the client Compliance leads + Partners with HRBP and Finance Director to manage on-account staffing tracker to track history of changes of approved headcount + Monitor and report on performance against internal and external Service Level Agreements + Manages the roll out of new reporting and governance processes and ensures adherence to governance policies and procedures + Conducts risk assessment, auditing, monitoring ongoing account performance against SLA’s + Reports monthly & quarterly Key Performance Indicator results and works with Finance Director and Client Partner to finalize fees earned/at risk + Identifies areas at risk of not meeting required SLA’s, KPI’s etc. Escalates appropriately and provides recommendations on how to address risk + Partners with business stakeholders at all levels of the organization to determine gaps or risk areas + Supports training and communication development to team members in the field on reporting and governance processes + Performs other related duties as required or requested Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”