Job Family

IT Operations

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

The Senior Manager of Crisis Management will lead the organization's efforts to prepare for, respond to, and recover from various crisis situations. This role involves strategic planning, team leadership, and coordination with multiple internal and external stakeholders to mitigate risks and manage the aftermath of crises effectively. The ideal candidate is a professional who can anticipate and prepare for emergencies, manage real-time crises, and provide strategic guidance on recovery and mitigation strategies post-crisis. The role is crucial in safeguarding the organization’s interests and maintaining operational continuity in the face of unpredictable challenges.

Job Description

Key Responsibilities:

Crisis Response Planning and Implementation:Develop and maintain comprehensive crisis management plans, including roles and responsibilities. Conduct regular risk assessments to identify potential areas of vulnerability.Coordinate with other departments to integrate crisis management with overall business continuity strategies.Training and Simulation:Design and deliver training programs and simulations to prepare staff for handling different types of crises.Ensure all team members are familiar with their roles during an emergency through regular drills and exercises.Stakeholder Communication:Develop communication strategies to inform and reassure stakeholders during a crisis.Act as a primary coordinator with internal communications and public relations teams during major incidents.Leadership and Team Coordination:Lead a cross-functional crisis management team.Provide guidance and support to executive leadership on matters related to crisis management.Post-Crisis Analysis and Reporting:Participate with others in reviewing the handling of crisis incidents to identify lessons learned and areas for improvement.Prepare detailed reports on crisis incidents and response effectiveness for senior management and relevant external bodies.Compliance and Best Practices:Keep abreast of industry standards and regulatory requirements related to crisis management.Ensure the organization’s crisis management practices comply with legal and ethical standards.

Required Skills and Qualifications:

Bachelor’s degree in information technology, computer science or related discipline, such as Emergency Management, Business Administration, or related field; Master’s degree preferred.Minimum of 5 years of technology and related management experience, including IT service management experience; ideally experience in crisis management, emergency response, or a related field.Five years of experience working with cross-functional teams and staff of all levels including managed service providersExperience overseeing and executing in ITIL operations processes including, but not limited to incident management, problem management, and change managementTrack record developing and providing SLAs and service desk deliverablesDemonstrated progressive experience in the management of a technical support teamAbility to work in a dynamic changing agile environment with tight deadlinesAbility to enact change across an organization in the absence of a direct reporting relationshipProven leadership skills and the ability to manage cross-functional teams.Strong problem-solving and decision-making capabilities.Excellent verbal and written communication skills.Ability to remain calm and effective under pressure.

Preferred Skills:

ITIL v4 certification, or formal training in ITIL/ITSM plus equivalent work experienceCertification in Emergency Management, Crisis Response, or related areas.Experience in public relations or corporate communications.Familiarity with the latest crisis management technologies and software.

Compensation

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $145,000 - $165,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

Competitive Pay 

Bonus for Eligible Employees 

 

Benefits Package 

Pension Plan 

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

Paid Time Off starting at 160 hours annually for employees in their first year of service.

Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

Adoption Assistance

Employee Assistance Program

College Coach Program

Back-Up Care Program

PTO for Volunteer Hours

Employee Matching Gifts Program

Employee Resource Groups

Inclusion and Diversity Programs

Employee Recognition Program

Referral Bonus Programs

Peer Recognition Program (BRAVO)

  

* As of December 31, 2022 
 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. 

  

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation  

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.