Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Senior Manager, Process & Control oversees and leads build out of processes and controls for the enterprise, part of a new KYC function accountable for designing and delivering KYC capabilities, and driving formalization of LOB process, controls, and procedures to comply with the enterprise KYC requirements.

Depth & Scope:

Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.

Design and implement KYC processes that align with regulatory requirements and related TD policies.

Partner with 2LOD, LOBs and KYC Product team to design and implement KYC controls to ensure accurate and complete KYC documentation and verification processes.

Own the governance, adherence, and alignment of effective controls against the KYC standards.  

Identify and execute on opportunities to improve effectiveness, control oversight, efficiencies, and client experience working with internal stakeholders and partners.

Evaluate levers that may include lean/process reengineering, automation, data and trigger analysis, and tools to support operational performance improvements.

Work closely with Internal and External audit teams to meet documentation requirements.

Ensures strong engagement with the KYC operations team, LOBs and 2LOD.

Provides support for execution of process and controls roadmap aligning to KYC vision.

Effectively identifies and manages stakeholder engagement and impacts across the enterprise for KYC.  

Provides controls and risk input as needed into end-to-end integrated plan for KYC.

Support strategies and plans for resource management, requirements management, change management, business testing and quality assurance, in line with control objectives.

Education & Experience:

4-year degree or equivalent experience

10+ years of related experience

Demonstrated track record of cost, quality and schedule control of projects

Proven ability to effectively manage projects

Strong negotiation and conflict resolution skills

Detail oriented

Ability to exercise sound judgment

Excellent oral and written communication skills

Strong teamwork and client skills

Highly motivated

In-depth knowledge of construction standards, work methods, equipment and materials, operating practices and applicable codes

PC proficiency in MS Access, MS Word, MS Excel

Highest personal & professional integrity & standards, & advance TD's vision & protect the brand

Excellent judgment, including achieving the right risk/reward balance

Transparent communicator & respected TD representative, both internally and externally

Advance TD's leadership development, employee experience & diversity agenda

Role-models behaviors consistent with TD's leadership profile

Preferred Qualifications

Bachelor's degree required; Graduate degree preferred.

10+ years of relevant experience.

Significant experience in KYC, AML or compliance roles with a strong focus on process and control management.

Organizational awareness and sensitivity.

Proven skills in assessing and prioritizing based on business impact, need and risk factors.

Strong written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, and presenting analysis to management and senior executives.

Proven ability to work with and build strong relationships with stakeholders and colleagues.

Solution oriented, with ability to navigate the organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters.

Independent thinker with exceptional analytical skills and strong business acumen.

High degree of personal initiative, with strong influencing and leadership skills.

Undergraduate degree: professional accounting, internal auditing or risk management designation and training would be beneficial.

Proficiency in Microsoft Office applications.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.