Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

We are seeking a Senior Manager, MarTech to drive the overall MarTech enablement vision by enhancing people and processes to improve the value of our MarTech capabilities. The Senior Manager will be charged with influencing and supporting the MarTech vision and prioritization to how our global markets should use our platforms and data to enable personalized digital marketing.

This role will report directly to the Global Director, MarTech and Customer Data Enablement!

Key Relationships:

Global Digital Engagement Strategy, CRM Strategy and Paid Media StrategyGlobal Market Activation TeamMarket-level digital teams – including CRM and Paid MediaGlobal Digital ProductGlobal Technology – including Architecture and DataGlobal Change ManagementGlobal Learning and DevelopmentAgency Partners

Key Responsibilities:

Define the mid- and long-term impact of our MarTech and Data priorities across people, process and technology in the marketLead change management plans and training programs for the Global MarTech team in partnership with Global Change Management, archOS, Learning + Development and Digital Product teamsPartner with market leads and Market Activation Team to understand market utilization of current capabilities, people and process gaps, and identify opportunitiesLead MarTech upskilling curriculum across our markets for both internal and external partners as we continue to roll out new capabilitiesHeavy partnership and management with Digital Product team (Engage) on roadmaps and impact to markets as we propose market sequencing plansLead overall budget management of MarTech platform costs and forecast future utilization

QualificationsExpertise in the marketing technology landscape and experience with relevant digital marketing technologies (customer data platforms, customer engagement platforms, offer creation, content management systems, workflow management)Experience in capability deployment, marketer training, and change managementExpertise in using data and technology to deliver personalized experiencesOwned and paid media orchestration and the role of first-party dataUnderstand end-to-end data and data and platform capabilitiesStrong story-telling capabilities to align across critical initiativesUnderstand end-to-end data and data and platform capabilitiesExceptional written and verbal communication, with the ability to simplify sophisticated technical capabilities into marketer-friendly languageStrong project management skills, ability to prioritize across teams and functions

Requirements:

5+ years of Marketing, CRM, Marketing Technology and/or Data-Driven Marketing experienceAbility to work in a fast-paced environment while managing competing prioritiesAbility to connect dots strategically and influence partners across a matrix organization undergoing significant transformationDesire to drive innovation and personalized experiences at scaleStrong focus and empathy for our markets and marketer needsExperience with Braze, mParticle, preferredPassionate about QSR and the McDonald’s business

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.